WM - Security Landfill — Local services in Cleveland

EDIT - Since my first review, I have to say WM definitely made it right. They have taken care of my few complaints quickly and handled it with courtesy and professionalism. I will continue using them as my vendor. Thank you WM!

Service is the same every week, but my bill has almost double in amount since I signed up for their service. I understand fuel goes up and down and I expect a slight increase. However WM Never sent me any explanation on any of the increases. After my first phone call to them, and having their service for a while did my bill continue to go up. Customer service needs improvement, billing department needs...

Waste management employees provide excellent service in the job that they do however, the issue with waste management is the inconsistency with time and consistency with days. You don’t know exactly when they gonna come what time they gonna come there’s no distinction between recycling and regular trash. I still don’t know for my neighborhood. In Texas they really need to communicate better with HOA and the community as to when is the trash day pick up that’s not good service however, the workers do the individual workers do provide good service but scheduling logistics. You need to do better...

Our experience as a business with waste management has always been defined and cleared from the very beginning there’s no hidden fees or they don’t try to sell your product. It is what it is. The customer service is excellent. The follow up is excellent. The drivers are exceptional. I would recommend their services to anybody Even though they are a larger based company. It doesn’t compare with the quality of service and professionalism...