765-Tech — Local services in Coeur d'Alene

In November 2016 My 2013 MacBook Pro went down and wouldn't start-up. frantic I called 765 Tech and spoke with Ty the owner. I told him what the computer was doing and he said "hard Drive issue" told me to bring it in and they would replace it for 194.94. Having paid the company and picked my computer up, I was shocked two days later the same issues were happening again. I then took my Mac to Apple DUH! Never take a mac to a windows store EVER! I drove to their location 2946 N. Government way Coeur d'Alene, ID 83815 on February 22th, 2017 and spoke with an Eric who advised me, he was aware of the situation and that I would have to speak with Ty the owner of the company. Also, that it has been 5 months since the incident occurred and he (TY) probably wasn't going to do anything for me. On February 23rd, 2017, I called at 11 am PST and Eric picked up of the phone. I requested Ty and when Ty picked the phone, and I gave him my name, he stated he couldn't hear me and hung up. I called back a minute later on February 23rd, 2017 at 11:01 am PST - Ty answered the phone and again I explained who I was and he again stated: "he couldn't hear me". I stated "Eric could hear me just fine so I'm not sure why we are having any issue." and he then, could hear me. I explained "We did business back in Nov together, you replaced a hard drive for me which wasn't the issue my Mac Book Pro was having. I ended up taking it to the Apple store and they fixed the actual issue." He said "Let me interrupt you right there when we did business back in Nov, we spoke on the phone, you advised me that the hard drive didn't fix the issue and I told you to come in and we would give you a full refund within 30 days. You jumped the gun and went to your bank, and caused all these issues on yourself, now we aren't going to help you." Per the phone conversation back in Nov, I advised Ty that he "replaced a hard drive in my computer without any diagnostics and charged me 194.94 for an issue I never had." At which point he advised me to "bring it in before 5 pm" PST. I told him at the time I was in college full-time Monday through Friday 8 am to 5:30 pm PST and requested that he or one of his team members stay late, for this process to be done. He said "no" they wouldn't be able to do that. At which point I advised him "I was going to dispute it with my bank". He again said, "no don't do that bring it in during business hours". Unable to make it into their office during their business hours, I called Bank of America and requested the dispute. On February 23rd, 2017 during our phone interaction, I reminded him of that part of the conversation he proceeded to call me a "habitual liar" and told me "to take my business elsewhere" and hung up. I gave Ty at 765 Tech the ability to rectify the situation back in Nov 2016 and again on February 22nd and the 23rd of 2017. He was very rude and hung up on me. This company 765 Tech didn't do the job I needed, paid for and what their company claims to do on their website "We believe in working extremely hard to improve how we serve our customers while providing solid technology products and solutions." They have cost me extra time, money, and hardship. Not to mention the irrevocable consequences to my credit file and score. I have written confirmation from a tech at Apple stating and I quote "Hard drive was replaced by a third party to resolve issues but the hard drive was not related to the issue." PER APPLE: Problem Description/Diagnosis Issue: Customer states machine boots to grey screen. Steps to Reproduce: observed the issue at the bar, verified lines through display and green color tint, ran MRI and it flagged VST to be ran and also flagged her third party SSD in her machine. Ran VST and it did fail. I also ran storage diagnostics and it grey screens when running tests. Hard drive was replaced by third party to resolve issues but hard drive was not related...

I just got my Linux laptop back from 765-Tech. I am extremely pleased. What a great resource for getting your computer fixed! I first went to another excellent electronics repair place, but since I was running Linux and my problem may have been software they recommended 765-Tech. These two excellent businesses send customers back and forth to each other, which is great. My laptop had been spontaneously and repeatedly shutting down. I was completely perplexed, and didn't get any help from the manufacturer, so I turned my computer in to 765-Tech last Friday. They kept it over the weekend and then got to it today, Tuesday, which, in my book, is pretty good turnaround. They diagnosed the problem as being my Wifi card, which had been damaged by some moisture, probably coffee I spilled on it at one time, and was shorting out, causing the shutdowns. They actually replaced the Wifi chip, cleaned it up, and everything works great. Ironically enough, 765-Tech says that their strength is solving software oriented problems, but here they are solving a fairly esoteric hardware problem, and for a surprisingly reasonable price! I am glad that they have some experience working with Linux along with the usual Windows. What a great find! 765-Tech is definitely on my goto list for fixing technical stuff. Check them out! You won't be...

I had a bad experience with 765 tech. Long story short, I brought my computer in with problems with the hard drive and power jack. They couldn't fix the problems with the computer and I took it to someone else who was able to fix it. Naturally, I was under the impression that 765 tech was trying to up sale me on parts or a new computer that wasn't needed since the new person was able to fix it so quickly.

I wrote a very horrible review and tried to call the owner but he wasn't there so decided to just leave it at the review. I had the owner Tyler reply to my review with his own. I replied with another review of my own. After all that, I had the technician that worked on my computer contacted me. I came to believe that the technician was not trying to up sale me but just couldn't fix the problems with the computer. We both apologized and I am sorry for what I said about the technician.

I am still unhappy with the owner for not investigating the first review with his technicians and having to write a second review, that was taken down, in order to get a response and apology from the technician. I still haven't had an apology from the owner and I still can't find them on the Better...