Hansen's Florist & Gifts — Local services in Coeur d'Alene

RUDE, APATHETIC, NO CUSTOMER SERVICE!

I ordered flowers for my girlfriend to be delivered on Feb. 14 (Valentine's Day). Although I received an order confirmation email, my girlfriend did not receive her bouquet of flowers. To my surprise, when I checked my bank account, the transaction didn't even go through (even though I got a confirmation). When I phoned on Feb. 16 to speak to the owner about what had happened she said "it says here one of my girls contacted you by email and phone." I DID NOT have any email from them at all (other than the confirmation) and I had ONE missed phone call from Coeur d'Alene on Feb. 13 which I now figured out is their phone number, but they didn't leave a message or call back. I figured if it was important they would have at least left me a message to call back. All the owner had to say to me was "we had about 500 orders for Valentine's day we can't contact everybody. All we can do is void your order." Your job is to fulfill orders and expectations even on the busiest day of the year with 500 customers. If you make a mistake that is fine, but at least try to find a solution to fix the problem and keep a customer not just VOID the problem.

Conclusion: The owner was not empathetic at all that I was not contacted about my order not being able to be processed and was completely rude and carefree to fix the problem and figure out a solution for me. After choosing this flower shop based on reviews and reputation, I am EXTREMELY disappointed in my experience. NO second chance will...

I don't normally write reviews...but I appreciated Hansen's service enough to write this one:

I called the day before valentine's day to order flowers delivered. The first place I called kicked me to an auotmated message that said "we are not taking orders over the phone...please go to the website to order." I wasn't anywhere near a computer so I moved on to the next one. This florist said they could deliver my order, but said they would not deliver the present with it for me if I dropped it off at their office in the morning, because it was over $100.00 value and they didn't want to be responsible for it. (it was $127.00). So now I'm 0 for 2. I called Hansen's next. They were friendly, helpful & easy going. I asked if they could deliver a present for me as well...they said "Sure!" and even said if I showed up earlier than they opened in the morning, to just come in the back door and give it to them because they would be there early too.

Lastly: the flowers they delivered were AWESOME. I've ordered flowers alot, and these were some of the best I've ever ordered.

Long story short: customer service isn't a river in Egypt. And I appreciate it when I witness it. These...

I recently purchased a Christmas arrangement from Hansen's Florist and Gifts and I have to say that I was extremely impressed with the level of service and care I received. Not only was the online delivery scheduled for the 27th, but the team at Hansen's actually reached out to me and called to inquire about possibly delivering the arrangement before Christmas. I was blown away by their attention to detail and willingness to go above and beyond for their customers.

The arrangement itself was absolutely beautiful. It was clear that much thought and care had gone into selecting the flowers and putting them together. The presentation was stunning, and it was the perfect addition to our holiday decor.

I would highly recommend Hansen's Florist and Gifts to anyone looking for high quality arrangements and exceptional customer service. They truly went above and beyond to make my holiday season special and I am extremely grateful for their efforts. Thank...