Ross Dress for Less — Local services in Coeur d'Alene

This store has declined so much in the last few years. I don't go in very often - usually to see if they have something for holiday decor for a party or to check out shoes. Also the candle selection :)

I went in recently and my God. Busy of course, I get that. CDA is exploding. But I was surprised to see employees dressed like complete slobs. I saw one girl wearing a flannel about 3 sizes too big and hair that looked like it hadn't been washed in two weeks. Another person wearing chucks, jeans and baggy tee shirt. Are you that hurting for employees, corporate got rid of a dress code? I don't even understand the mentality. I see kids dressed better working at Hot Topic. Remember when people had to dress with some modicum of hygiene and semi-professional attire? Ah the good old days.

The lines were crazy, with only two cashiers (yes workers are scarce) but then two employees literally standing to the side, talking and observing the long line. One finally says - well I'm off to lunch! And the other disappears. Leaving the two to continue fending off the horde. How nice. I remember when I worked retail back in the day, if it was busy, it was all hands on deck.

And I get it's hard when you're slammed and you probably hate life, but having it show outwardly and verbally to customers is just bad. One of the girls with her "I'll help the next person in line" sounded like she was calling people over to talk funeral arrangements. I've never heard someone sound more depressed about having to take another customer. I also don't think I saw her smile once during the entire time I was in line until I left. The other girl was completely dead to people trying to talk to her. I saw multiple people try to engage in conversations while she was ringing them up, and she didn't even respond. It was awkward, you could tell. I got the funeral girl. She might as well had a sign on her forehead that said "FML". Said "Hi" and "Have a nice day", but never smiled. Thankfully it was a very quick purchase. You two may need a new line of work.

It's just so sad if you go back through the reviews from four, five years ago. People posted pictures from inside the store and complimented how clean and professional it looked. How great it was to shop here. I do remember when there were adults that used to work here. I remember someone once getting me a cart and saying "I saw you holding some things and thought your arms might be tired haha" Super sweet. I'll never forget that. And people used to say hi and ask if you were finding everything ok. Now if you speak to someone, they act like they might instantly combust on the spot. I used to laugh snobbily when my brother in Spokane talked about how gross his Ross was on the Northside. Well. . .

Ross has been around for decades, along with TJ Maxx, Marshalls, and other discount retailers. They're a staple. My younger sister used to work at a Ross. But I guess now with online shopping, managing a Ross just isn't something to care about anymore. I haven't see the same decline in the other stores. Maybe it's a corporate management thing. I don't know.

No pride in working, no pride in professionalism, no pride in customer...

I had a very unhappy tired baby when I came in because we had just got done from a kid bouncy place. So he was tired. He was fine when we went in and progressively got worse until he screamed. I’m a single mom and never get to go out let alone have any self care and feel pretty. So I thought while we were out I would treat us both. I went to Ross to buy some stuff and of course it turned out to be a disaster and a screaming match. I had to go to the dressing room to make sure things fit since my body size changed due to having a baby. I got to a LOT of dirty looks and a member of the staff came in and asked if everything was “good because there was some concerns about the baby” I said I was just changing my close and he was crying. I’m not like beating him or something? Why where there “concerns”? Anyways everyone stared at me as I ended my shopping trip early and went to the register. I apologized so many times and the nicest lady stood for me to a couple people who kept giving me dirty looks. She checked me out quickly so I could leave . I think she sensed I was about to have a nervous breakdown. I told her I was so anxious. I would give 20 stars to the register lady (had a blue sweater on and brown hair) and -10 stars to the employee (with brown curly hair and glasses) coming to the dressing room telling me people are very concerned for my child. And she wasn’t very nice about it either. Like I have enough on my plate already. And if you’re a mom you know. I felt hurt because I never do anything for me. I feel like I am basically getting pushed out because it is annoying to have a screaming child. I get it. But I felt like I needed to end my shopping journey early not because of my child (I’m used to temper tantrums) it was the constant dirty looks and people coming up to me about my son. Mind your business. You have no idea what people are...

Worst experience I have ever had at Ross. I purchased a pair of American eagle jeans the other day for 16.99 after having my son try them on when I got home and realizing I messed up big time on the size I tried to return, all tags still on however I was unable to find the reciept. A woman named merna, scanned them and in the most unprofessional way stated "these are worth .49 cents. No reciept, sorry. I asked about in store credit Atleast, and with the most sarcastic tone she says yeah, 49 cents I can put on a gift card here for you. Without the reciept these are worth nothing. I have never in my life been more embarrassed trying to return something. She didn't try to have a low voice, or be apologetic in ANY way. She spoke as loud as she could "I have worked here for 9 years, ok ow what I'm doing " Even the other cashier was looking at her as if she was acting horrible. PLEASE reprimand this employee. Regardless if she was right or not, her attitude was absolutely uncalled for. It is customers like me that keep Ross going as I love this store and I spend a great deal of money here. But to be so humiliated and to not have any sort of in-store credit for something that I just purchased for $17 and then a week later she tells me they are worth 49 cents makes...