Runge Furniture — Local services in Coeur d'Alene

April 5 2013 we purchased $4,643.83 of furniture from Runge; Two recliner couches, $1800 each a recliner rocker and coffee table. That day we took two pieces with us, the recliner rocker and coffee table. Two weeks later they delivered the recliner couches. A week later we called Runges to complain of defects with both couches. June 14, they finally sent two people to check our complaints, they agreed, after sitting on the couch they said it felt like sitting on a steel bar with no cushion. They told us they would have to order parts. July 11,12,13 called and tried to talk to a manager, none were available. Late July 13 finally talked to Jeff Runge, he informed me they would pick up one couch for repair. I requested to have a replacement while repairs were being made and had to ARGUE, as I had donated our old furniture and need something to sit on. July 15, they picked up one couch for repair and left nothing for us to sit on. July 23 talked to Jeff Runge and again requested something to sit on. He said maybe in a week they could do something. The next week they brought an old love seat with torn cushions as replacement. 11 weeks later approximately Sept 14 they returned one and took the other for repair. The repairs on the first couch lasted only a week. October 2nd we went and I talked to Jeff Runge. I told him these couches were to replace two couches we had for a little more than 20 years and they are in better condition than these new ones and if I hadn't donated them I would love to have them back. He made me feel like an idiot for "whining and complaining" and nothing was resolved, but did tell me "YOU BOUGHT IT, YOU OWN IT." November 21 they brought the other couch back and took the first one in for repair again. They instructed to take the loaner love seat back but I would not let them. The repaired couch we have now AGAIN needs repair as the cushion has separated again and it feels like you're sitting on an iron bar. As a resolution I would like to have a refund for the two couches for it seems as though they can not repair them. I think it’s a little ridiculous to pay $3600 for couches you don't even have. Another sad thing is; we have a store manager/owner that refuses to even discuss the situation and we have to go to the Better Business Bureau for...

Purchased a bed from them and a year later had to return it as it was defective. They came out right away did determine that it was in fact defective. Went back into a store and found a new mattress and paid an extra $700 for the new mattress. I was told in store that it would take two weeks to receive it. After two weeks I called the store and when I asked about my mattress and that I was told it would be delivered in two weeks, the lady on the phone laughed and said “who told you that?” When I said the sales lady did, she snapped back, “that just isn’t true”. So fine, I was told it would be in on the 12 of October. I waited until the 12th and didn’t hear from them, so I called on the 13th and sure enough it was there. I wonder how long it would have taken if I didn’t call. Fast forward to the 16th. I receive an envelope in the mail and it is an invoice for $40 for the sales tax that they forgot to charge me over a month ago. So I call the store and the same snarky condescending women answered. I told her that I received an invoice and didn’t feel that was very good customer service to be sending me an invoice for sales tax that they forgot to charge me in store over a month ago after they sold me a mattress I had to return because of the terrible quality, then being told a delivery time that was untrue and paying $700 more for a different mattress. I asked if it seemed reasonable to be sending me an invoice after all the hoops I’ve had to jump through. She just laughed at me again and said “yeah well you owe it”. I get it, I do. But the fact that the complete lack of customer service was completely lacking from every situation is absolutely baffling. I work in a customer service industry and deal with thousands of people a month. I have never been spoken to like this before and Rungee should be ashamed of her actions and complete lack of owning their mistakes. I am...

Just ok but the staff is pretty rude. First piece was delivered damaged. I called the store within minutes, they sent the delivery people back and they agreed it was damaged. Then the lady at the store told me to cut the broken treads to which I replied that I was not going to cut anything on brand new $3000 furniture. After I had to contact the manufacturer (which said NOT to cut anything), the store then facilitated replacement covers for the most damaged pieces. 6 weeks later I received them, but they were shipped from China (with the customs forms attached to the box). We specifically chose this brand because they advertise 100% made in USA (not the stores fault). Within weeks, the furniture was falling apart, with the fabric basically coming apart, even in places not used or sat on. I again contacted the store. After 4 attempts and 3 promises of someone calling me back, the store manager did call me back. After 3 weeks of me complaining something needed to be done, they claimed the manufacturer was not responding. A week later, and a nasty phone call from me, suddenly they agree to remake the entire order after speaking with the manufacturer. It is then stated the fabric had been recalled due to problems and is no longer being sold so we need to come pick out new fabric. We did, then 8 weeks later received the new furniture. The new stuff so far is great so after 8 months we finally have the furniture we ordered. The one thing out of all of this is that no one at the store ever apologized. Not 1 staff member, not the manager, not the manufacturer. Whether you are at fault or not, an apology goes a long way. It is my belief that the store would have done nothing had the manufacturer not recalled the product because they never seemed to show much care about the problem we had. I have no intention of returning...