Hot Prints — Local services in Columbia

I would leave Zero stars but that wasn't an option. My wife ordered 2 sweatshirts and a t-shirt. When the package arrived home with our grandson it was a surprise for him. His t-shirt and crew neck sweatshirt was in the bag, but my wife's hoodie was not. Nor was there a packing label. The first time I called Hot Prints I was informed that their system is foolproof a d has NEVER failed them or a customer. Well, I'm not so sure now. When I told the female I was talking to that someone at the school must have stolen the sweatshirt. She informed me that she didn't say that. She then told me to call the next day to speak with Connie. I called the school. They have nothing to do with these orders. Connie was called today. She told my wife that their system has never failed. When my wife asked for another sweatshirt to be printed or a refund, Connie stated that if she printed another shirt that SHE would be out money. She doesn't care that a customer is out money, just not her. She then stated that the call with my wife was going nowhere and hung up on her. Seems to me that Hot Prints...

I ordered 2 sweatshirts and a tee shirt through ACES. I did not receive a sweatshirt. My grandson brought the bag home sealed. I called the business and was told they never make a mistake and she is sure my grandson or someone at the school opened the bag. She refused to make me another sweatshirt or reimburse my money. As she said she would be out of that money and didn't care if I was out of my item or money. Told me over and over they don't...

Connie was so wonderful and helpful. She took time to create an order for me at the very last minute, and it was perfect. Exactly what I needed for my event. Not only did she create 1 option, but she presented me with two, and I purchased them both because they were both beautiful. I will be using her again for all my...