Great Experience! Long read, but worth it if you really need to know what you're getting. I suffered a loss to my home from an upstairs bathroom on the morning of September 13th. Initially, I was not aware of the amount of damage, so I began ferociously trying to clean up the water myself. Shortly after, I realized that the loss was too great. I googled water mitigation companies after speaking with a claims representative at my insurance company and found Sevepro of Richland County among many other businesses. I read the reviews and most were good, but there were a few not so good ones. Ultimately, I did not have a choice but to call one and so I called and spoke with a representative who took my information and said someone would be contacting me. That made me a little uneasy because there was no definite time of when I would get the call and the water was coming down harder and harder into my downstairs living area. Needless to say, someone contacted me within the hour. I believe it was just an hour, but my adrenaline was pumping so hard, I'm a little sketchy on the specific timing. I received a call from Zach of Servpro confirming my address and letting me know that they were on the way. I continued to clean and try to dry up the mess because the insurance company instructed me to limit the amount of damage, as that was my duty. By this time, I had dried up most of the water that was pooring into my living room area and felt a little comfort that I no longer had this big pool of water in my house. Upstairs was another story, but that would be dealt with later. At the very moment that I finished downstairs, my cell phone rang. I answered the call and simultaneously, the entire ceiling caved in almost hitting me in my head. I immediately lost it. I began sobbing uncontrollably. I know this because I was not able to stop crying as Zach sat on the other line trying to console me because he was calling to say they were pulling up. I remember him telling me that it was going to be okay and that they were there to take care of the mess for me. That meant a great deal to me, as I felt helpless at that vvery moment. I didn't understand how this could happen to me again since I had just suffered a water loss less than a year ago and replaced all the flooring and part of the ceiling in my house and incurred a huge cost.The entire time that Zach and Pete were in my house, it felt like they were a couple of neighbors that came over to help. They were kind as they explained the process to me step by step.. They played with my dog and reassured me that all would be okay. I understand fully that this is a business and they were there to do a job, but it really made a difference to me that they were so kind and it felt genuine. The owner of this company should be proud to know that these two guys represented them so well. Thanks again, Zach & Pete!...
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