Coretek Computers — Local services in Concord

Was looking around some websites for a decently priced refurb MacBook since my 2011 Pro finally took a turn for the worst and I needed something to tide me over until I can upgrade to my desired model Pro. I came across Coretek as a 3rd party seller on another site and checked out their homepage and read their reviews. They seemed legitimate and I ended up seeing a better computer at a lower cost directly from them. The price seemed almost too good to be true so I wasn’t expecting much. However, I received my 2014 11” MacBook Air within 5 business days or so and was super impressed. It stated it was in B grade condition but it took me almost 2 days to realize there were any flaws at all. With the exception of 2 tiny nicks on the bottom corner, the unit was near pristine and running smooth. The battery lasts me almost 2 days with moderate to light use and charges very quickly. I’ve already recommended a few friends to check them out for some good ‘interim’...

I have had multiple problems with this company sending me chargers that will break within a months use. This is the third charger I will be receiving from this company because the chargers do not last. I have also had issues with the customer service. Every time I call down there I cannot get anyone to pick up the phone and even with emailing, I cannot get responses back from the employees. Once I sent an email complaining, I got a response back within an hour from an employee apologizing and trying to "resolve the issue". It amazes me that I can get a response within an hour once I sent a complaint but have to wait over a week to get a response on whether I will be receiving a new charger or not. I really had hope with this company because a good friend of mine recommended them to me but I will not be doing business...

You could go to the Apple Store I suppose. But they will just send you home without any help most times. I took my work computer, a Mac Book Pro to these guys and they had me out the door with a repaired machine.

I found the Mac tech to be knowledgable, gracious and genuinely helpful. Better than a "genius" at the apple store, an actual human being that will help. Go figure?

Also the front line folk were awesome. From my first call to my arrival they knew what was up at every point.

It's a drive, but the time spent driving will be made up with efficient and expert tech services at a...