Havertys Furniture Outlet — Local services in Coppell

Today I purchased my white leather Leo sectional! My parents have been customers of Havertys and had phenomenal things to say. When I arrived at Havertys today, I really wasn’t sure what I wanted. But I was hopeful that I would know it when I saw it. Glenn Marceau greeted me when I walked in, and told me that while he was there to help if I needed it, he wasn’t going to follow me and bug me, so that I could look freely; but that he would check in on me, occasionally to ensure I didn’t need anything. And that is exactly what he did! He was wonderful to work with! He was so helpful, very knowledgeable about all of the different collections that I was interested in, answered all of my questions, was super kind and professional but did not smother me, which I SO appreciated! I ended up in love with the Leo sectional and he helped me piece together my dream couch/sectional! I am so excited!! The shipping turnaround time is unbelievably fast and the process could not have gone smoother! I very highly recommend Glenn! I will definitely be back again, as I cannot say enough great things about Glenn & the...

We walked into the Havertys Outlet Center in Irving just to browse—and walked out with a beautifully coordinated designer living room and a master bedroom suite, all thanks to the incredible help of Mercy. From the moment we met her, Mercy was welcoming, knowledgeable, and genuinely excited to help us find exactly what we were looking for (even when we didn't know what that was!). She has an amazing eye for design and helped us pull together pieces that looked custom-curated for our home. Her suggestions transformed our ideas into a vision, and that vision into a stunning reality. What really impressed us was how effortless she made the whole experience. No pressure, just a friendly, professional guide who knew the inventory inside and out and worked within our budget—saving us thousands in the process. We can't say enough good things about Mercy and our experience at the Havertys Outlet. If you're shopping for furniture and want expert help with a personal touch, ask for Mercy....

Glenn Marceau is MORE THAN EXCELLENT in customer service skills. I have been a Haverty's customer since I bought my first teenage bedroom suit in 1958. It is still in the family. Glenn greeted us as we walked in - spoke his name and offered to help, if needed - left us alone to peruse the floor before approaching us to see if we needed help. He obviously knew the products available - even pointing out a blemish on the chair my husband wanted to purchase. He carefully explained all the policies and conditions to purchasing from the outlet store. We were very satisfied with his willingness to spend time talking us through our concerns and questions. We even paid for delivery, which is a first for us - but Glenn made it sound like the thing to do. And we're looking forward to delivery on 9/5. He is a real asset to your company. Please commend him for...