Absolutely stellar service from Stan at Promo Threadz! I needed six teddy bear shirts embroidered with a specific logo, and I needed them fast. Not only did Stan deliver, he did it with incredible professionalism and a smile.
From the moment I contacted him, Stan was responsive and helpful, offering clear communication and a willingness to accommodate my tight deadline. And then, he pulled off the impossible: same-day turnaround! I was blown away.
The embroidery itself was top-notch. The logo was perfectly replicated, the stitching was clean and precise, and the shirts looked fantastic. You can tell Stan takes pride in his work. He clearly has an eye for detail and delivers a high-quality product.
Beyond the speed and quality, Stan's customer service was exceptional. He was friendly, approachable, and genuinely cared about ensuring I was happy with the final product. He went above and beyond to make the whole process smooth and stress-free.
If you need embroidery work done, especially if you need it done quickly and with excellent quality, look no further than Stan at Promo Threadz. He's a true professional, and I couldn't be happier with the results. Five stars...
Read moreI am the Ways & Means Coordinator for my professional group. With our annual conference around the corner I was asked by the Board to bring shirts to sell at the conference. The down side was that I had to get approval from our membership to spend the money for the shirts before I could actually place the order. I met with the owner Stan and we discussed what I needed. He was extremely helpful, offering various options, and said he could help us out. I was able to get approval to move forward - but the conference was only 1 1/2 weeks away and we needed 150 shirts! I sent my order in to Stan who was able to help me out! Although it was a rush, he and his staff were very helpful and kept in touch during the process. They did a great job in getting the shirts in, the logo imprinted, and ready for me to pick up. They looked great and sold well! If you're looking for an embroidery or garment printing services, I strongly recommend EmbroidMe! Thank you Stan! Karen McCoy Ways & Means Coordinator/Past President Administrative Fire Services Section, Southern Division, California Fire...
Read moreI usually don't write reviews unless I've received outstanding or terrible service. I came in a week before Christmas to inquire about having one item embroidered. To preface, I knew my chances of being helped by Christmas were slim, I am not an angry customer who is writing a scathing review just to be malicious. I'm not sure what his name is, but it is an older heavy set gentlemen who gave me terrible service. He, in a confrontational manner, asked me what I wanted, to quote him, "What do you want?" I proceeded to inform him and at the end of my spiel, he says, "I can't do anything for you." Again, I knew going in this was a likely response I'd hear. My issue is the lack of care and intent that should be with every customer. I'm not sure if he was having a bad day or what, still doesn't excuse the way he talked to me. HOW you treat your customer is important, and today EmbroidMe lost a potential...
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