I had never been to Chubbys before, and only walked in to kill some time…. I figured hey there’s a furniture store with rustic furniture. Let’s go check it out. It is absolutely great in there… There is such a variety of different looks… Jacob is the person that was working that day… And he is absolutely pleasant to talk to!!!!!!! I never had any intentions of buying furniture that day🤭….. my daughter and I are walking around the store and not once Did Jacob ever follow us around the store or try to haggle us… He literally saw me bouncing on some couches I liked🥴🥴 Heard me talking with my daughter and threw me an offer I couldn’t refuse The couches I got are freaking cuties!! Definitely A better fit for my kids, and I !!!!!! I have dealt with Rent-A-Center and Aaron’s So many times in the past And I can definitely guarantee you 100% I don’t think I’ll go anywhere else but Chubbys!!! It’s not just about the furniture that we saw there.. I was also paying attention to their finance plan and I thought they got a really good thing going on over there… And the best part of it all was the customer service and how everything was handled Upon delivery, Jacob and Angel were extremely careful on how they brought it in the house and they were so attentive. They even try to set up my pillows.❤️❤️ So if you’re looking for somewhere, that’s not gonna screw you over on finance charges and you’re looking for the customer service that I received which Was above and beyond!!! Then I recommend this place 100%!!!!! Jacob was not just there to make a sale and it...
Read moreThe phone etiquette of the office personnel is lacking. I feel One needs to live by the Golden Rule. I had questions about my delivery because I took off work to have a simple foundation delivered and it is still not delivered and my time is very valuable. I was answered very rudely and told that the out of town deliveries are taken care of first before the Corpus hometown deliveries are . I can only think that that poor lady must be very upset about something else and took it out on me. I too work for a business and I was and am and still do make the customer's needs come first in everything. I will never purchase from Chubby's Mattress Firm again and will pass this along to others I know, It is sad that one person in a company can make such a negative impact. And I once had thought so highly of Chubby's. I am still in hopes that the foundation I purchased for my mattress is very good because I trusted the commercials. But now I am not sure, words are very powerful and if my foundation is a bi product of her words then I am...
Read moreOur delivery went sour when they delivered our new Temperpedic mattress. 2 guys carried it in and seemed to slam it between the posters on foot of the bed. They ripped off one poster stripping screws out of the mount and breaking off a decorative finial. They said we'd hear from Operations mgr soon so next day no call. I called the warehouse and they werent even aware of the damage. I was assured it would be reported to the proper people and here it is 4-5 days later and no contact from them. Our 4 poster Tempurpedic 4 poster is beautifully inlaid, nice piece of furniture. I was reasonable several days ago but u seem to not care that u destroyed my bed. Poor customer service.you will be hearing from...
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