T&T Coast GMC Cranbury — Local services in Cranbury Township

UPDATE AFTER DEALERSHIP RESPONSE: Strike 10 for this dealership. Instead of just owning their mistake and apologizing, they decided to publish a blatant lie. In their response, they note:

"While we made multiple attempts to reach you as soon as the situation unfolded, we do understand the cause of your delayed arrival to us, due to the distance you traveled. Our policy is to secure appointments, but when we are unable to get in touch with that customer-we will assist customers on a first-come, first-serve basis. This overlap allowed another customer to express interest in the vehicle (which unfortunately resulted in the vehicle being sold shortly before your arrival), creating the unfortunate scenario you experienced."

This is completely inaccurate. There were zero attempts made by the dealership to reach us, other than to CONFIRM OUR APPOINTMENT. We did, in fact, confirm our appointment, and let them know we were going to be a few minutes late, and they stated "we will have the vehicle ready for you when you arrive." Please see attached text message correspondence for reference. While I appreciate the apology and their alleged commitment to service and safety, their response only provides more evidence of dubious business practices.

ORIGINAL REVIEW: We recently had a very bad experience with this dealership, and I feel compelled to warn others. We had been in contact with them for a week regarding a specific vehicle (low mileage, clean carfax, personal use vehicle) confirming multiple times that it was still available. Because we were traveling from upstate New York (five-hour drive), we confirmed the vehicle’s availability the night before our appointment. They assured us the vehicle was still in their inventory and ready for us to view at our appointment the following morning. We also checked in on our way to the dealership, and they told us they would “have the vehicle ready” upon our arrival.

When we arrived for our 10 a.m. appointment, we were told that someone had walked in just before us and asked to test drive the vehicle. Because of their “first come, first serve” policy, we were told that if the other customers wanted the car, they could purchase it. Naturally, they did purchase it, leaving us in an unfortunate predicament. Not only were they unapologetic, they were basically like…this is just how it goes, you know. No, I don’t—why they couldn’t have asked the other customers (who did not have an appointment and had not put down a deposit) that we had first dibs, is really poor customer service.

To make matters worse, instead of offering us something comparable, they attempted to sell us a series of former rental cars— high mileage, worn and mismatched tires, scraped rims, exterior damage, cigarette burns in the seat, and even a tire with a plugged sidewall. As a parent traveling with our baby (he was with us!) this was appalling behavior. Pushing us to consider an unsafe vehicle where the tire could blow at any time, knowing we were traveling with a child is completely irresponsible. It's not only a poor business practice, but downright unsafe. On top of that, they were acting like they were doing us some kind of favor by cutting us a deal. This took hours.

The real frustration, though, was the disconnect between their sales team and the customer service reps who scheduled our appointment. We had spent days in communication, only to be completely disregarded when we arrived. Hours of our time were wasted, and it was obvious they were more focused on immediate sales than on respecting their customers’ time or safety.

If you're considering this dealership, beware of poor communication, unsafe vehicles, and a complete lack of professionalism. I wouldn't trust them to follow through on anything they say. A truly...

Absolutely terrible experience. And long story to follow. The shirt and sweet is STAY AWAY AND DO NOT BUY HERE!!!!

First off my salesman Paul Kirchmyer was helpful in selling the truck. Responded to texts timely.

After seeing a listing for a truck online I had father who was local check the truck out. Said it looked great had some slight surface rust on it but nothing of concern. Said the front end had some alignment concerns and Paul assured me it would be taken care of.

First problem with the truck was last it was listed with a back up camera. The truck did not have one and the price was not adjusted accordingly which doesn't seem right.

Being out of state I bought the truck and had it shipped. Again Paul was great with keeping me updated. I received the truck and had to wait several days for the title to come in the mail, which was strange. (After having a newborn, getting the truck registered wasn't a main priority, so it sat in my driveway.)

I get around to registering the truck, roughly a month maybe two later and it fails inspection. The reason being that it had structural frame rust, a stuck open parking brake, and a reverse light was out.

After contacting the dealership, the used manager Tim Lorang immediately began to argue with me. Telling me that I was wrong and that there isn't any rust on the vehicle.... he informed me the truck went through the shop and there wasn't a spec of rust on it. Clearly this structural frame rust didn't appear in two months of sitting in my driveway. Tim went on to state that because I registered the vehicle out of state they weren't held responsible for having the truck pass inspection, that they only are liable for NJ inspection.

After going back and reviewing documents, I did sign something stating such, but it's the principle of the fact that this is a safety concern. It was never disclosed that the truck had rust problems. It's more concerning that if this dealer DID have the truck through the shop, that they didn't address this issue. How many other unsafe cars have they passed through without informing customers. Tim proceeded to literally yell at me on the phone. He didn't believe that the truck failed inspection. I faxed a copy of the report along with photos of the frame and got no response. When I followed up he said he was on vacation and never heard from him again.

I have sent Fred Perrine, the owner two emails to no avail. They claim it's a family dealership, I wonder if Fred would put his grandson in the back of one of his cars, or how he would feel if his son or daughter was in my shoes.

After trying to talk to Fred on the phone, hoping for a better conversation than the manager, I was told Fred was in and it'd be just a moment. I was then told he wasn't at his desk and placed on hold until I was Then I was then hung up on. After calling back I went through several loops of being on hold to be hung up on again. After asking for his voicemail I was promptly hung up on. Someone finally gave me a number to reach him which turned out to be some random number.

I have had to go and have my truck repaired in order for it to pass inspection. They have had absolutely terrible customer service and I have never been treated so poorly. I wouldn't go to Perrine again even if they were giving away cars for free. I thought a family business would be better than this.

Perrine, if you want to make this right, you have my contact information. I am currently...

Do not buy any vehicles from this dealership. I purchased a 2020 GMC Yukon XL on 12-8-24. I am not a New Jersey resident and explained this to the salesperson when I contacted the dealership about a purchase. It took someone a week to contact me about my interest in the vehicle. The salesperson was Anthony Saturns. I asked for a Carfax report and pictures of the vehicle. The report and pictures were sent. I stated to Anthony, I am unable to test drive the vehicle because I live out of town.

I decided to purchase the vehicle because I thought everything was good based off of the Carfax report and pictures. Before discussing the a price, I asked about delivery options to another state. I was quoted a price to have the vehicle delivered.

We come to an agreement for purchase. It took them at least 5 times to email the paperwork to sign. They asked me, if I had Docusign, I told them yes. They continued to email without Docusign and asked to print the paperwork out, sign and copy it, then email back.

When the paperwork was received by them, they asked if I wanted to make my own arrangements to have the vehicle shipped or I would have to wait over a week for them to ship it to me. I made arrangements to have a company ship the vehicle. I then asked Cranbury Buick to lower the price of the vehicle. The took some money off. I asked them when is the vehicle ready for pick up so I can give a date to the delivery company.

Cranbury Buick as adamant about first receiving the payment for the vehicle before releasing the vehicle. Payment was sent via FedEx the following day for the purchase of the vehicle in the form of a cashier’s check. I contacted the dealership and they verified that they received payment. I was then told the vehicle would be ready in 2 days. Then was called the next day and told it would take a week for the vehicle to be ready. I advised them, that is not acceptable. The next day, I was told, the vehicle would be ready the following day.

I made numerous calls to Anthony, my salesperson , to check the status of when the vehicle was picked up. Anthony never returned my calls. I never heard from anyone else until it was time to get tags for the vehicle. The vehicle was delivered to my location. I was given a 30 day, 500 mile warranty through Cranbury Buick.

On January 14th 2025, I was driving the and the check engine light came on. I immediately took it to Auto zone and the use a meter for the check engine light. Got error codes M0600, P0300, P0307. Had a mechanic I know look at the vehicle. He stated that, who ever sold me the vehicle, tried to use cheap parts from Amazon to cover up the problems with the vehicle.

The vehicle needed an Oil lifter manifold, engine oil pump, spark plugs, wire kit, fuel injector, gaskets, the radiator was leaking, the tire sensor doesn’t work. I took it to a Buick GMC dealership in my area, as of March 2025, the vehicle is still in the shop and I have paid over $9000 out of pocket on parts and labor. I should have just walked away when they changed up on making arrangements for them to ship me the vehicle.

The money I have spent on parts and labor, I have just about rebuilt this vehicle and it is still not fixed. The vehicle should not have been sold in the condition it was in. I had no problems until the warranty they give me was over.

Do not make the same mistake I made with doing business with this shady and...