Colony House Furniture & Mattress Store — Local services in Cumberland Township

Keep Driving! Poor Service We stopped here and found a server that was just what we were looking for. After putting a down payment on the piece we said we wanted delivery in a few weeks after we finished a remodel of our floors. The salesperson said that was good because it would give them time to fix the door (that she noticed) that did not close properly. A few weeks later we accepted delivery only to find that the door was not fixed. I got on the phone with the head of the service dept. He had quite an attitude and said that the door operated properly when the knob was pushed but only if you pushed the actual knob... not the door. The other door operated quite fine when closed without the knob but this man was sticking to his guns... NOTHING could be done. I figured I could probably fix it myself so I suggested they give us $50 off and we'd call it even but he wasn't having it; pay every penny or they take the piece with them!! Well we did like the piece so I paid the ransom. A week later the door didn't even shut when the knob was pushed. A little lubricant applied to the hardware fixed it perfectly. I hope they enjoy the $50... maybe they should spend it on an ad for a new service manager! Next time... we will keep driving right...

Our sales representative was Christina. We wanted to look at Flex Steel furniture, which has served us well over the years, and they had a nice variety of items. We were able to find a very comfortable recliner loveseat and recliner chair that offer lumbar support. We can easily see the need for this type of product for people who are older seniors or who have surgery and need to elevate their leggs above the heart. We had a wide range of coverings to choose from. We like the fact that they source a lot of quality furniture (including real wood tables) and are a locally owned business, not a national chain. We weren't sure when we left the house whether we would find what we have been seeking or if we would order anything today. We found both and placed an order. Christina also provided us with a list of places that could potentially up cycle our existing furniture which is just worn but still in working shape. Well...

We are very pleased with our new sofa and love seat. The sales staff were terrific in showing us what was possible and helping us find exactly the right fit for our needs. Even more impressive was the service after the sale. When the items were delivered there was a problem. The delivery guys did a great job of documenting the issue and assuring us it would be taken care of. We later received a call from the customer service dept letting us know that they were on the matter. When I sent an email to clear up some concerns, the owner called me personally and made sure we were up to date on what was happening to resolve the issue. Shortly thereafter everything was fixed exactly as described. Sometimes bad things happen, even with good products. Colony House responded in the best way possible and made sure we were happy...