Eaton-Young Furniture & Mattress — Local services in Cumberland

Just moved to Frostburg. I had gotten rid of my old living room furniture, leaving me with nothing to sit on other than my bed and an office chair when I moved in to my new place. I had tried to purchase JUST a recliner prior to my move at other places, and I could not, at all, get one. The Ashley Furniture salesman in Frederick was way too pushy, somehow making my $1000 purchase into a $3600 purchase, I just walked out cause all I wanted was a recliner and for an hour, the salesman refused to listen to me. I decided then to order online a recliner from Wayfair. I found one, purchased it, and had waited a week for it. But their day the email said it would be delivered, it never showed up. Wayfair canceled my order, with no email, no phone call, no receipt of the cancelation with the refunded money. I only found out on the tracking package delivery page, it was not noted anywhere else in my account. Glad I called them because also, no, Wayfair did NOT refund my purchase they canceled. So, they tried to steal from me. Too bad too, I had never bought from them before, glad I found out they are frauds on my first atempted purchase. Will never ever even look at their website ever again. But I digress...So, in desperation, I just picked a local furniture store from Google. Eaton-Young won the prize. When I called, I informed the salesman, I only want a recliner for now, and asap. Also, it will need to be bought scarily sight unseen, as due to the move, I am on medication for pain, so I couldn't drive to the showroom. I explained to him what I was looking for - color, price range, etc. He said he would call back if he had something. He called back in 5 minutes with 2 recliners he had matching what I was wanting. I just picked one of them and he said it would be delivered the next day between 10am-12pm. Now, any sane person should never ever buy anything sight unseen, especially furniture. However I was in a bind and figured I'll have a receipt and there should be a return policy if I don't like the recliner for some reason. The delivery guys were here just after 10am the next day. The recliner, while it may not have been something I would have picked out myself if I had shopped for it in person, I have to say this salesman at Eaton-Young hit it right 100%. The recliner is AWESOME! It's well-made, the color matches my coffee and end tables perfectly, and it is so comfortable, just as he said it would be. I am extremely happy with Eaton-Young and as a newbie to Western Md., this will be my go to place to finish furnishing my home. THANK YOU EATON-YOUNG!!! Oh, and the pup loves it too! He can finally chill with...

Stopped in yesterday to look at sectionals. When we walked in, the two salespeople were with customers. I walked around the store until I found something I liked and sat on it for a few minutes to make sure it was comfortable. I didn't like the color on the floor model so I started looking at the fabric swatches that were hanging beside it. While I was looking and discussing the fabric options with my son, one of the saleswomen (older, blondish-gray shoulder length hair) came through and walked by us. She stared at us, but didn't say a word. Not a "Hello", "Can I help you with anything?", nothing! I ended up taking pictures of the manufacturer, model, etc., and we left. As we were leaving, the employees were standing at their desks at the front of the store and weren't with customers or anything. Didn't bother to even say goodbye. I looked on the manufacturer's website to see who else carries this brand of furniture and called Dillon's in Romney when we left. They took my name and number and called me back with a price within 5 minutes.

I'm tempted to go back in to Eaton Young dressed up (I was wearing leggings and a baggy sweatshirt as I was running errands all day yesterday) and see if I'm treated any differently as this isn't the first time I've had this...

Once they have your money, you're nothing to them. Went to the store twice to resolve damaged 5 month old couches. George Young called the next day talking about the Brooklyn bridge and nothing that had to do with my furniture or resolve my issue. He did offer to have someone come out my house and lint roll the furniture, not the issue. But, who invites people who bash you into their homes? I was mistreated and made to feel like trash in front of my 9 year old son. The lady even took a phone call while I was complaining and didnt acknowledge me again until I spoke to her. Two other employees could of answered that phone. I wanted my same as cash account credited instead of them coming to my home being humiliated in front of my child. He refused. I told him im a single mother on limited income and he told me no one works harder than he does, so that tells you his character. I did tell him this wasnt a dick measuring contest and he hung up! So im...