Lucinda's Day Spa & Hair Studio — Local services in Cumberland

I have been a longtime client of Lucinda’s but I recently had an experience that made me never want to go back. They sent a follow-up email after my appointment asking how it was and I responded with a detailed response about my experience and how upset I was. I was disappointed that I never received any sort of response from them. I feel like I need to share this in a review because I don’t want anyone else to have to experience that I did.

I’ve always felt respected and comfortable at Lucinda’s - even during a Brazilian wax. I’ve always gone to the same person and she’s always been great, conscious of people feeling exposed and she’s always been so kind, respectful and professional. To my dismay, I couldn’t get an appointment with her since she is working fewer hours now so I had to schedule an appointment with someone I had never had before.

Whenever you get a Brazilian you’re always exposed - that’s a given, but the way this person had me totally exposed with my knees open the whole time and no towel over me and then had me roll over and get on my hands and knees with my butt in the air was just a little much. I hope no one reading this thinks that is actually normal… There are better ways to do it (like how the person I usually go to does). There was also more touching than necessary in places I’d prefer to not be touched (I know they are thorough but this was more touching than I’ve ever experienced before and I’ve had a lot of Brazilians over the years). I felt so incredibly uncomfortable. I wanted to get up and leave, I wish I had. It was a nightmare of an experience.

After that experience, I’m not sure if I will ever go back to Lucinda’s and if I do, it will definitely only be to the one person I regularly go to.

I left feeling rattled, disgusted and super uncomfortable with what had just happened. I don’t typically get this detailed with feedback but I would hate for another customer to go through that. Even worse that no one even responded...

READ THIS / LITERALLY WORST SPA EXPERIENCE EVER!:

I informed the practitioner about my injury and why I scheduled my appoint. I was totally sore after the session (which is to be expected) but had literally zero range motion (which i am not blaming them for, it just happened)... but what REALLY blew my mind was how the massage therapist reacted.

He did NOT believe me when I said I couldn't move. He the just stood there repeating himself that I had to leave immediately; and when I again explained what was transpiring and how I could NOT move, he looked me squarely in the eye and said, “Well, I need this room in ten minutes so you have to get up." He then left me there, like some slab of meat at a factory waiting to be processed, after I again pleaded for help.

Eventually, after literally yelling for help someone showed up, and they helped me to the waiting room where I could recover in peace; and that is when the police showed up.

Based on the arrival time the POLICE, the fact it was not an EMT, and how the officer talked about "the confusion", it is evident the massage therapist actually got the cops called for a complaint and not out of concern. He JUST cared about his ten minutes prep time for his next session and NOT the immobile client stuck there.

YES, THEY ACTUALLY CALLED THE POLICE ON AN IMMOBILE CLIENT!

Now, I can afford the cost of whatever, but I also was stunned they didn't even offer to give me a discount or let me go gratis (note: this is EVEN AFTER I bought a $250 gift certificate).

In short, keep your expectations very low because this is one of those industrial pseudo-spas where neither any of the workers have even been out of Cumberland County nor any of them have ever been a client at a spa...

Appointments made on Monday for a Thursday Appt! Got a confirmation text at 8 am the morning of; to which I responded "Y" Got a call at 10 am canceling my appointment as the tech called in sick! Could not accommodate me at any time or day the rest of this week! They managed to rebook another client who has a 3 pm appointment but my 12 pm appointment was cancelled! No accommodation whatsoever, just an I'm sorry! Just remember, that if you chose to book an appointment and yourhave limited free time, don't count on Lucinda's! They irresponsibility cancel appointments within 2 hours of their commitment!! Horrible customer accommodation!

The response I received was a day late and a dollar short! I was told there were absolutely NO AVAILABLE appointments the rest of the week! Secondly, if a therapist has a schedule for noon, there should be a requirement that such calls are made by a certain time in the morning and not 2 hours before a client is scheduled! Again, a person who had a later appointment was conveniently rescheduled for 3 pm and I was told none available for me! TRUE, we all can get I'll, but your policy regarding cancellations should be the same as a person who cancels within 24 hours! A fee is charged to the client, why not a credit to the client who was cancelled just 2 hours before? No thank you for opening a space for me as I've booked an appointment with a more reliable competitor and you've now lost this customer and any other who feels that aforementioned is inexcusable!! I own a service based business and my policies for employees are way more responsible! Maybe you'll need to...