Oklahoma Appliance — Local services in Cushing

If I could give this company no stars, I would.

I had a warranty repair that took 2 months to repair.

I found out after the first month this company had not contacted Kitchen Aid, even though they told me they had.

I found this out after I started calling Kitchen Aid and they told me they don’t show any record of this company calling them.

I then had to track down the parts needed through Kitchen Aid as this company was no help in that.

After the parts arrived and finally got the tech to come out to repair my fridge, he tracked mud throughout my house without a care.

He then tried to leave without even turning on the fridge to test if the repair worked! My wife asked if he should plug it in, to which he replied, “Yeah, I guess we should.”

He then didn’t stay to confirm the fridge /freezer would get cold.

Overall, if I never do business with this company, I will consider...

Last May I desperately needed an Air Conditioner. I figured buying used from this local Repair shop we would be safe. I knew zero about Air Conditioner’s. Being I’m old and very sick, and on a fixed income, I needed to trust this business. So they had only 1 air conditioner in the shop. $400.00. Looked brand new. Paid cash. It worked a month. Inside was a traded in old unit, in a brand new box. 😱 It took a long time to put together another $500 to buy another one. I could of bought a new ones/ a warranty. We suffered in the heat, for months. I have Fibromyalgia and the heat kills me, and I’m nearly in a wheelchair...

Tried doing business with them.. went in twice (bc phone was always busy) trying to get scheduled for them to come look at my washing machine only to be told I had to wait on the scheduling lady to call. The two men I spoke to in the shop were nice enough and seemed to want to help...1 even explained they weren't that busy and that his schedule was pretty free so when I get the call it wouldn't take long to be seen after. But when only one person working from home is in charge of the scheduling and it takes 4 days to get that call, you take your business...