Black Hills Aerial Adventures — Local services in Custer

We spent three days enjoying the incredible scenery of Badlands National Park - except for the annoying LOUD helicopter tours overhead, courtesy of Black Hills Aerial Adventures. Every hike, picnic, and wildlife viewing experience was interrupted by their helicopters; it was like hiking in a war zone. While I understand that helicopter trips can be fun for some, it's anything but fun for the people on the ground - destroying the feeling of wilderness and beauty. Thanks to this experience, I will never take a helicopter sightseeing trip.

Oddly, when I first posted a review, the owner stated "In the three days that you were able to hike and explore, we were able to provide an experience to many elderly, infirm and/disabled people that may not have been able to see and do the things that you were able to do." But it's a FACT that Black Hills Aerial Adventures' helicopters are neither ADA COMPLIANT nor ACCESSIBLE. None of their reviews are from anyone who mentioned the issue accessibility. However, on the ground, many park trails meet ADA requirements. Like all USA National Parks, the facilities, bathrooms, exhibitions, are also...

If I could give zero I should would. Got into business. We went in as group of 6. Was told by the black headed woman Sammie whenever we could decide she would be back to help us. She walked away. Then Tyler started helping us. Only two of us was going to go for the ride. We did the cheapest. I just wanted to mark it off my bucket list. Tyler gave us the rules and told us Sammie was outside getting the helicopter ready for us to go up. Sammie came in and said a pickup just pulled up so she was going to wait. After a few minutes. I said I don’t think they are coming in. She said helicopter was cooling down and it would be 15 minutes. 15 minutes went by. I asked Tyler why he told us that she was out there getting the helicopter ready but she said it needed to cool down. I asked how much longer. The girl laughed. I asked why are u laughing. She said it has only been 5 minutes. I said no ma’am it’s been 17 minutes. She said let me go check then. I said I’m good. I’m getting my money back. Worst experience in-the black hills. I guess taking a $59 flight is not looked at in a good way by...

I drove an hour for my appt. to be told upon check-in there would be a surcharge of $75 tacked on to the fee. The surcharge because I was the only one on the flight. #1. There is nothing in the website indicating this. I checked again. #2. The company messaged me two reminders about appt. time. They could have easily notified me about a possible surcharge if no one else signed up. The site does not allow us to see how many have registered for a flight so there is no opportunity to choose a flight based on occupancy. The employee then tried to sell a cheaper flight that was on special! To be clear, I would not miss $75, it the principle of the thing. I don't do people this way and I don't associate with people that do. I walked out upset and disappointed as I was so looking forward to the experience. The response from my email to the business was that it would be "passed on to...