Best Buy — Local services in D'Iberville

Purchased item online. Stated item was available (in stock) at this location. Paid for it. Got confirmation text that my order was ready for pickup. I wait 3 hours, travel to this store which is 1 hour away. Get there, and they can't seem to locate the items I purchase.

After 30 minutes of waiting, with little to no update on the situation, I tell the clerk I need the store manager, whom she requested.

After approx. 10 minutes, "Jeremy" appears and wants to speak with me away from the counter. I inform him no need, we can speak here, been here 40 minutes, what's another couple going to matter. He said others were waiting and needed the register, I informed him that is true, it's been in use for 40 minutes by me, and this is where we'll speak.

Without any explanation, he told me the order wasn't filled. He could order it for the same price for arrival at a later date.

#epicfail

I informed him of the order filled confirmation I received, he said HE didn't send it and wanted to argue semantics. I informed him HE (and every other employee in uniform) ARE the brand, they ARE bestbuy, hence it matters not.

At this time, he begins to get lippy, and I tell him precisely what I thought of the operation with a few choice expletives, to which he didn't appreciate, and began to act a bit squirly.

At this point, "Steve", the general manager FINALLY graced us with his presence, who offered NO form of explanation or resolution of issue. Instead, he wanted to tell me that I couldn't use my phone to record what was going on, as it was against store policy.

I guess store policy is to say you have an item in stock, accept payment in full for item you claim you have, notify purchaser the item is ready for pickup, just to have the customer drive 1 hour out of their way for an item which doesn't exist, then treat them a pirah for another 45 minutes with no explanation or resolution of issue.

In the end, I cancelled the order, and am now waiting for a full refund. Holding my breath.

It's customer experiences such as this that pave the way for the monster online retailers and are the demise of the brick and mortar experience.

I'll not be back to this best buy, nor any other, ever, and I eagerly await reading about their bankruptcy filing in the obvious...

My boyfriend and I walked into Best Buy with the intention of purchasing a wireless microphone. Upon walking into the store, we were not greeted at all and a Best Buy employee did not ask us if we needed assistance at any point. My boyfriend walked around the store for several minutes and was unable to find the wireless microphone he wanted. He stated several times how he was so surprised that this item was out of stock because it showed available online. I wanted him to ask for help, but we could not find an available employee to help us so we decided to leave.

As we were walking out of the store, my boyfriend spotted the item he wanted locked in a large cage like box to the right. The area was partially closed, but there was an area open to walk through to view the items. The item he needed was there. There were roughly 2-3 employees at the front register and my boyfriend asked one employee if we could get someone to give us a wireless microphone to purchase. Her attitude was extremely nasty and she was very rude. She stated to us that those were “locked up for a reason” and those items were “constantly stolen”. She then instructed us to walk to the back again to get assistance. When we did, there was still no one available to help us.

First of all, we DON’T CARE about previous thefts! We were there to make a purchase! No one asked why there were locked up because it was irrelevant! She stated that to us like we were trying to steal! Angrily, we decide to leave due to this poor treatment. At that point, they had the area 100% blocked off. She saw us leaving and stated she would call someone to get the item for us. She should have done that the FIRST TIME instead of making us walk around the store to waste more time! We declined her last minute offer and left. We won’t spend money a location that’s cannot give decent customer service and reference theft to us!

She was a tall, heavy set white female with a dry...

Because of Trump's policy, the price of this camera has jumped and it is not available everywhere. I searched for a camera in the US in the places where I drive and found a camera in Alabama. I drove an extra 85 miles on purpose, I bought this camera with an open box in excellent condition and paid $ 830. Having reached a truck stop, I open the box, and more than half of the parts are missing: there should be: Camera, camera case, lens, USB, Wi-Fi module, additional battery, tripod, DJI mic 2 microphone. Having opened the box, I see that the kit is, to put it mildly, not a combo, but like from a regular camera. I quickly went back, demanded a replacement or refund, they returned my money. After I say, I am ready to buy this camera but not for the price you have set, because its price is $615 new, I am ready to buy at your price of an open box in perfect condition for $595, to which the seller told me, yes, no problem, you just need to wait 30-60 minutes. Guys, I waited 2 hours and in the end the price was made $10 less. First of all, this is a robbery of money and time!!! The attitude of the seller is, to put it mildly, disgusting and the manager too. Whoever buys this camera from Best Buy with an open box and does not check it, we can say that he is a complete idiot. The microphone costs $100 separately, the battery is $69, the lens is $49. Best Buy itself is 3889 Promenade Pkwy, D'Iberville, MS 39540. The manager is disgusting, both the man and the woman. I will not say anything about the seller. Store - 1 point Attitude - 1 point They deceive people -...