C Spire — Local services in D'Iberville

I have been a CSpire customer since 2005 I had one of my daughters got on her own plan and no problem. My second daughter I also went with her so she can switch to her own plan and Dylan was our rep. He was trying to sell her a phone without her looking at it and she proceeded to tell him she wanted to look at them first. Well she did and he sold her the wrong phone. He had done started activating it when he brought it to us at the table. She told him that was the wrong phone and he replied it has more storage than your previous phone and she asked if it was too late to give it back and he walked away and she said to me apparently so. I asked him if he charged us for AppleCare because we didn’t want it and he replied no. We asked him twice. I had told him that I heard you had to go to Slidell to get it fixed so we didn’t want it. She signed for the set up on the register pad trusting him that he charged her correctly but in fact he did charge her for AppleCare and when we called customer service we were told that she was actually overcharged for it. Customer service told us to go into store and see if Dylan or the manager will refund the AppleCare and the manager said we would get the credit on the next bill. We went to eat about 30 minutes later and my daughter got a text saying that the manager wasn’t giving her a refund. We were confused because we thought we just had talked to the manager but I believe it was the assistant manager that gave her the refund but manager declined it. What about the refund for being overcharged. I can’t believe this has happened and they treat long standing good customers that have never been late on a bill like this. This is pretty low down and very dishonest to be lied to and overcharged. I don’t know if I could ever buy another phone here or refer a new customer to the Diberville store. Very disheartening. If the CSpire in Diberville needs to deceive customers to make money there is something very wrong with management here. Manager told my daughter that she signed the charges and there wasn’t anything he can do. Yes there is sir customer service said so she should have a credit on her bill because she was charged for something she didn’t want and overcharged at that. You should be ashamed of yourself for deceiving a first time buyer. This was her first time purchase ever buying something on her own. How many other people are you scamming that you tell that you didn’t charge them? People trust you that what you ring them up is correct but seems like you can’t be trusted which is bad for business. The manager called my daughter wanting her to exchange the phone for higher storage phone but she declined because she finally put all her numbers in her phone...

Went there today because my sisters phone had a discoloration on the side. The gentleman told me to call bright side so I could get the phone repaired which I did. Mind you I have a one year warranty on the phone as well however, he forgot to mention that. When I called bright side the lady told me I had a one year warranty and I could just bring it to a Apple store or a cspire store. Firstly I do not live close to a Apple store which I did advise her. I have been getting the run around all morning and I am so frustrated. What’s the purpose of having insurance if it’s so difficult to use and what’s the purpose of a store agents if they do not know how to find the best solution to your problem. Mind you I just bought the phone May 26th of this year. I have been with cspire for a while now and I so disappointed with the back and forth I have been...

So my experience started when one little girl working there did everything but come out and call me a liar, then the next one couldn't speak loud enough to keep from having others called before me an she waited on me while trying too and looking around not paying attention like kids, so I stopped by the other night while Michael was working an all the others were in the store saw me coming in he purposely tried to aggravate me while they all but one female watched. Then when I walked out they all started running around inside like that was so funny. This is our generation well not mine!! My children don't act like that, sorry for C Spire after the first of the year I will be moving my services. Pitiful you have to...