Golden Gate Skateland — Local services in D'Iberville

I don't even know where to begin... We had such a horrible experience at this so called establishment that my husband and I left shaking in anger. This was our first time at Golden Gate and the thought of ever returning makes my skin crawl.. Here's the story... Our daughter wanted to go skating for her bday and after searching, Golden Gate was the only place I found for us to celebrate it at. I read the reviews and I was a little hesitate, but seeing how my husband is active duty and none of her family would be able to be there we wanted it to be special and take her where she wanted to go. I knew that we would get a party room for 1 hour and that we had to be there at 1:30 and the kids could skate until 5. I never thought to ask what hour we would get the room because common sense tells me we would get it in the beginning of her party... Wrong... We didn't get the room until 4:00 and no one informed us it would be so late.. We had to leave all of our belongings and my daughters presents/cards with money sitting out in the open for 3.5 hours. When you pay for a birthday party all the kids get one cup for drinks... Our kids weren't allowed to get their cups until 4:00. We asked to get them earlier and they said no. All the kids were so thirsty after skating for 3.5 hours, we had to buy them all additional cups. All of our guests ended up buying their own food because we weren't able to have our pizza there until 4:00. We finally get into the room as they are still cleaning it at 4:10. We had 50 mins to do pizza, cake, ice cream and presents. We were still trying to get everything packed up because they closed at 5, but we had the room till 5 (makes no sense). They turned off the lights on us while we were still trying to get everything together. They tried charging us for an extra kid and when my husband asked to see the list, a name was written twice in different spellings and the owners wife was trying to say we had two kids of that same name at our party and that we were wrong. My husband told me that there was a lady in front of him at the office damn near in tears because they told her to be there at 3:00 and her child missed the bday announcements at 2:45. The owners were yelling at us and rushing us out like we were criminals.. as I was returning my daughters skates I said to the teenage kid working, sorry its kind of hard to get our stuff together in the dark.. And his reply was rules are rules. Excuse me?? I was in shock. They start yelling at us because our daughter was still opening some of her presents on the way out because she didnt have enough time. The owner had the nerve to call me a bad parent because of it in front of my children and their friends. I am a military spouse with no help and I have devoited my life to being a parent to my 3 children for the past 9 years.. I have never met this woman in my life and for her to say such bold words when she doesn't know me makes me think she is very unstable. I told them i was going to write this review and their response was, "go ahead people are still going to come". I think they feel that they can treat people however they want to because they do not have any competition. This place needs shut down.. It smells like a dirty shed, they don't spray the skates, there is no soap dispenser to wash hands, and there is a sign that says to go to the front office for hand sanitizer (what kid is going to do that?). I would be irate if I had a teenage child working there and this is the kind of management and customer service skills they were teaching my child.. Every single person working there was rude and tried giving the bully approach. This place needs to be looked into, I am considering going to the news about it; it was that bad. Please do not go to this place and support these people. They need to be put out...

Walked out of this “business” with tears in my eyes for my child. We just wanted a nice family outing for the Christian Skate Night with our church. This is his first time ever skating. He is 8 years old. When we first walked it the people at the front were very nice. Then once we got in children were everywhere with the skate helper PVC things. After we got the skates we put them on and my son was a little scared. So we went and asked for one of the skating helper things. This old man refused to let my son have one cause “He’s too big” he was literally directly on the line for height with his skates. This man looked my son up and down and said “He’s too big to have one. If he falls and puts his weight on it it could break sorry” shrugs his shoulders like “oh well” So to keep my son from hearing him say that we just went about our night trying to teach him how to skate. Well as we were trying to teach him 3 very tall and very skinny boys around (11-13) had the PVC skate helper. So we went back and asked. Took the skates off and everything to show he was literally at the line. The old man still refused to give it to us. So per my sons wishes he just wanted to leave because he felt scared and embarrassed. As we were taking our skates off, the old man behind the counter called his supervisor to come and talk with us. So another older man came over and said “So I heard there’s a problem, is there a problem?” While proceeding to get in my boyfriends face. We told him everything we saw and my boyfriend said “well let’s go look at his height then” and he refused to check it. My son was discriminated against because he was heavier then the those kids. The height was not the issue. They didn’t want my son to fall on those cheap PVC pipes and break it. So cheap PVC pipes are more important than a child’s confidence. Well congratulations Golden Gate Skateland. You tried to break my 8 years old spirit but all you did was hurt his feelings. He doesn’t want to skate again cause “hes too big” and embarrassed. But I have news for you I will not allow that. For a company who offers a Christian night surely doesn’t act Christian on how they treat children. I cried for my son because y’all just stole his innocence and made him feel like he wasn’t skinny enough or good enough to skate. You should be ashamed of yourselves and the people you hire to...

I called on a Thursday to book a party for my daughter birthday and was told I had to pay a 40$ deposit. I gave my info over the phone to pay the 40$ for the deposit. I get a call back Monday at 5:30 pm from Sheila saying my payment didn’t go through and as I’m trying to explain to her and go over my information again to make sure she had it all right because I didn’t understand why it wasn’t working she was talking over me and said I tried all that you just have to come in person today before 9 pm and pay the deposit. I was at work and got permission to leave to go make the payment. I took out 40$ using their ATM because there was a sign that said cash only at the entrance. I get to the front desk and tell the lady I’ve been speaking with Ms Sheila about booking a party and Im here to make a payment for a deposit (little did I know that I was talking to Sheila)she told me to come in and I walk around and it was another lady there and she said ok “he” is coming (which I didn’t understand but ok)I’m chit chatting with her then I see a man come from that back and go talk to sheila then they both walk over to me and Shelia said ok so what day did you want the party for and I told her and she said that day is all booked up and I said I’m so and so I’ve been speaking with you about this we just got off the phone (mind you I made it there at 6:40pm)she said ma’am idk what to tell you but that spot is taken very rudely even tho she just told me to come make the payment in person before 9 I left my job from Gulfport and went to D’Iberville just to be stereotyped and lied to to my face. That is no way to run a business and for her to call someone as “back up”before she even tell me herself, shows that she knows that she was wrong and she was expecting me to get upset with her. I didn’t get an explanation or apology for me wasting my time leaving my job and going up there, all I got was a “I don’t know what to tell you!”I wasn’t rude throughout the entire experience never raised my voice or anything. which I had every right to be but she called “back up” on me! I do not give this place 1 star I just had to in order to make this post, we need another skating rink in Biloxi...