Great American Cookies — Local services in D'Iberville

They are super busy at this location. And they don't accept the American cookie app coupons . Editing my review we all we're very unhappy with a birthday cake ordered at the D'IBERVILLE,Ms location. And they put bright orange & pink icing . We didn't request the colors . Those type of icing have the most bitter nasty taste . I tried many , many times to get my cake replaced . And the manager didn't do anything .other than asking for proof of purchase/order . We showed proof of our order & purchase . She never called us back or emailed . Nothing at all . We have ordered cakes for 23+years and never had a problem. Until this issue . We absolutely LOVE Great American Cookie ❤️ Unfortunately this location & manager didn't care if that cake ruined her...

I stood in line for 20 minutes for cookies. Some people walked in and asked if they had to stand in line for cookies, the worker responded “no, I can take your order”. I was still waiting in line, there were also people behind me. When it’s my turn, I inquired about not having to wait in line for just cookies. She rolled her eyes and never acknowledged. I mentioned maybe there needs to be a sign for two separate lines or maybe she should have made sure no one was in line for cookies. She replied “I didn’t do anything wrong. You can leave a google review, if you’re dissatisfied. My manager reads them.” I’m not sure who will actually read this, but I do plan to call as well. She lacked all customer service skills. Is this...

Ordered a cookie cake the day before and was told, “yes it will be ready by the next day at 10:30AM”. The person on the phone confirmed with the manager that it would be done the next day. Came in to get it today and guess what? It was not ready. Thanks Great American Cookie for the the great service you do! I’ll just go to a more reliable place to get my cookie cake like Crumbl cookie who is now making cookie cakes for anyone...