Michaels — Local services in D'Iberville

I had an incredibly disrespectful experience tonight with Taylor, a store associate who was the only one at the register. There were fall clearance items in boxes by the register that appeared to have been previously taped shut but were now wide open, likely from other customers checking the contents. As I was looking inside one of the open boxes, Taylor loudly and disrespectfully yelled from the register, "Don't open the boxes!" Her tone was completely rude, with no courtesy or even a "please," and she yelled this in front of everyone waiting in line. When I responded, explaining that I hadn’t opened the boxes— they were already open— her reply was even more disrespectful. She said, "I know, we're going to retape them, but you don’t open the boxes. You get what you get ."

I am truly shocked by this kind of customer service. It doesn't matter how loyal a customer I've been to Michaels or how much business I've given them; I don't think I will be returning after...

Customer Appreciation Statement

On Saturday, September 20th, at approximately 8:30 p.m.—just 30 minutes before closing time—I walked into Michael’s in D’Iberville with a special request. I needed a total of 50 balloons blown up by 9:00 p.m. for an event. Realistically, this was a task that could take an hour and a half, but I asked if it could be done in just 30 minutes.

Instead of turning me away, Ross and Robert went above and beyond. Though the request was challenging, they worked together as a team with professionalism, patience, and a positive attitude. Not only did they complete the job safely and on time, but they also made sure I left the store completely satisfied and fully prepared for my event.

I want to take a moment to sincerely thank Ross and Robert for their outstanding customer service. Their teamwork, dedication, and willingness to help made all the difference, and I truly appreciate the effort they put in to ensure my experience at Michael’s...

I am writing to you today to let you know how impressed I am by an employee of yours that works in your framing department at your D'Iberville, Mississippi, #9023 store location. Her name is Rebecca, and yesterday was the second time she has helped me with a framing problem. Both times Rebecca has come up with solutions to fix my problems on separate occasions. Also, every time Rebecca approaches you with a positive attitude in a timely manner with a smile. I have noticed this not just with me, but every customer she encounters. We definitely need more people like her in today's world with the customer service she provides. Rebecca is truly a rock star!! She is one of the main reasons why I continue to shop...