Walmart Auto Care Center — Local services in D'Iberville

I brought my 2014 Ford Explorer in Friday 11/17/2023 at 2:15 pm to have my tires rotated and balanced as per the service I paid for when the tires were purchased 1 year ago. The day prior to me bringing the vehicle to Walmart, the tire low inflation alarm was activated. This prompted me to check the pressure on all 4 tires with three showing 30PSI and 1at 20PSI. This validated the alarm. When I dropped it off at Walmart, I specifically told the technician to rotate and balance the tires, but to inspect the rear passenger tire because of the low air pressure.

I returned home and by 5:30pm, I had not been contacted by the tire service department. I called and the service desk said they had no paperwork on my vehicle and the work had not been completed. This task was originally supposed to take 1.5 hours to complete. As I waited on the phone, they said yes, the vehicle was completed but they can’t find the paperwork.

With all of these inconsistencies, I was concerned if the tires were ever touched or if it was correctly done insuring my family’s safety.

The service center at this Walmart was in total chaos with no administrative staff on duty. I arrived at 6:10pm and my vehicle was outside ready for me to pick up.

I asked to speak to someone concerning the job preformed on my vehicle. My first question was if the problem tire (passenger rear tire) was inspected for possible nails or road hazard damage and the answer was NO.

Then I asked if the tires were rotated and the answer was yes. Then I asked if the tires had been balanced and the answer was NO but later was told they were supposed to be and he did balance them.

I insisted that the problem tire be inspected. Sure enough, there was a nail in the tire. He repaired the tire and re balanced it.

With NO management in the service department, this was the most dis-functional operation I have ever seen. The technicians are not bad people. They were just overwhelmed and looked exhausted with all the additional responsibilities they were trying to handle.

I finally departed Walmart at 7:15PM. Nearly 5 hours waiting to get a professional service completed that I paid for!!!

What if I didn’t insist that the problem needed to be inspected and I drove off with a nail in the tire?

What if the tire failed because the repair was not done and this caused me to have an accident?

I cannot explain how disappointed I am that Walmart would allow their employees to get into a predicament like this because of apparent staff shortage, which inevitably puts the customers at risk.

I am going to have to spend MY time now, finding another Walmart to go to so I can confirm that this work has been completed...

Please do not go to the auto center in Diberville. EVER! I came in for service for a new car battery and windshield wipers. I was told it could be up to a two-hour wait. I did not mind because i had taken off work to be there. I was in line by 4:15 and i didn't get seen to check my car in until 5:30 pm. I was not out of there until 7:25 PM. Before beginning, i asked the service person writing up the ticket to confirm that the battery was available. I waited THREE hours to be told the battery wasn’t available. I give this rating a zero BUT for the sake of having to choose a rating, i had to choose something. No one cared that i had wasted my time. There was another person who they didn't have a tire for and she waited in the line and then the waiting room just as i did. Poor customer service. Even when I was told that the battery was not available, I still got the windshield wiper replacement because i waited all that time. I am saying that to say i was extremely patient and nice. I would have expected the same from them. When I expressed my frustration, it was met with oh well. Employee refused to get me a manager. I even called into the 1800 number to speak to someone. No one called me back. I would say there needs to he a better system and clearly more respect for your customers. I pay a monthly walmart plus fee. I grocery shop weekly. I spend my hard money at this location faithfully. I would never step foot in this Walmart ever in life! People work hard for their money and I want to be valued. I went to OCEAN SPRINGS AUTO CENTER, the next day and was met with great customer service and they physically went to check that the inventory was available. Everything was a great process and everyone was extremely nice, which put me at ease! Diberville Auto...

Had an appointment to install new tires. Pulled up to the tire center. Wasn't greeted for almost 20 minutes into my appointment time. I asked the tire center manager, about how long would installation take. He stated, he was unsure & that it's like going to the ER, you don't really know. Staff is working on several things. (Made no sense at all). I have an appointment. You can't tell me how long installation takes from start to finish. Also, why would you work on my car, then jump to another car before completing the job your on??? Anyways, not only that. Took the boy 2 hours to change my tires. 70% of the time he was working on my car, he was watching me! Lastly, the young Caucasian girl at the tire center counter has a bad attitude & is unhelpful. The manager who is in the back office there doesn't seem to know what he is doing either. I paid for my tires online. Needed to only pay for the service. He was unengaging and hardly made eye contact when I spoke to him. Overall, I wouldn't go back to have ANYTHING done at the tire center unless it was absolutely the last resort! Work on your staff & professionalism. I'm sure you pay them well enough to be decent to customers & get the job done in a timely manner. It truly wasn't a busy day & there were more than 5 people on staff in the garage & 2 at the counter in addition to...