Hamilton County Communications — Local services in Dahlgren

I had an issue with my service so I called in inquire about an outage. The representative that I spoke to stated she would let them know I’m having an outage. I received a call within minutes from a tech stating they would come out and look at it. I was impressed until I received a $80+ charge on my next bill. I was not informed of the fee by either person I spoke to. I could’ve fixed the issue myself I only called while running errands just to confirm it wasn’t on their end. I called to request a refund for the charge since I was not informed about it. The company stated they would credit back half of the fee since I didn’t have their managed router. I explained to the representative that I’m not using their managed router because it does not cover my entire home even with their extender. The fact is that I was not informed of the fee for the technician and it should be credited. This company acknowledged I was not informed for the fee but claim it’s still a billable service call. I would not recommend this company since they are not transparent...

they have branched out to communities that they didn't service before and our leaving behind customers of the past. All the new areas have fiber access which is not accessible by a lot of their...

Been a customer for a few years now and have only had one outage. The outage was resolved within a few hours. Always great service and...