Pick-n-Pull — Local services in Dallas

I would give it 0 stars if I could. Terrible customer service. I pulled a large and awkward to carry door (while it had been pouring rain mind you) and everything was slippery. This lady said I can't use the cart inside or to transport the part to my vehicle (which i have done at all 3 DFW locations before for a decade or more). When I asked if I could pay for it and pull up to the large gate to pick it up (which I've don't before also). She said no, the "the part isn't that heavy, you can carry it" when she tries to lift it herself but cant lol. Mind you it's around 80 lbs and slippery while also carrying 40lbs in a tool bag. I'm not trying to scratch or ding the door. THEN this ratchet lady decides she's going to deep dive through my tool bag so she can try and prove something (not the normal check she's really digging lol). Ft Worth location is worlds better than this trash pile of a yard, even the second Ave store would have at least let me pull up to save my back. Yall need...

Very friendly and professional staff. They help you from the beginning to the end If you are planning on visiting do this first: 1 - check the inventory online so you will know if they have a vehicle that you need. 2- check for parts compatibility with manufacturer's manuals or Google or youtube... the staff really won't be able to answer questions about parts compatibility. Come on...do your due diligence. 3 - prepare yourself to exttact/dismantle mechanical parts. Its a pick n pull after all. YouTube videos are a great source for do it yourself tutorials. 4 - take your own tools people!! Again prepare yourself, know what type of tools you are going to need. 5 - take a hat and water. You do not want to get dehydrated...and its very easy to do so. Lots of walking. There you are, some simple steps that will make your hunt for special...

Don’t go to Dallas south central. The manager Stephanie and Tyrone know nothing about rear end and they to justify charging 120$ more than Fort Worth. To listen to her try to explain that it was horrible feeling when you know some one just doesn’t care at all and because they have no knowledge of what the part even is. I showed her pictures and the receipt from both locations. Absolute scam with the warranty. They charged me x2 what Fort Worth charged for the warranty. And double for core. Same rear end same!!! Dallas central is a scam and will charge you the highest price if you’re not from around there and especially if your from Fort Worth: don’t even mention you go there Stephanie just talked trashed about fort Worth and used that as a focal point why she wouldn’t help me…. Horrible service at Dallas...