S'Moore Ink — Local services in Dallas

I know that the quality of work here is amazing for pretty much every artist but I was very unhappy with the customer service. I was on the waiting list for Kyle to get started on a sleeve for months. After waiting for so long it came to my turn to make an appointment. They called me and left me a voicemail asking for me to send them a message on Facebook to get the appointment set up. I messaged them the same day which was June 13th. They messaged me back shortly after asking me to let them know what my availability was for August which I promptly messaged them back what my availability was. I never received a message back. I sent one more message verifying what my availability would be for August and that message as well was ignored. 2 days later, on June 15th, I called the store trying to figure out when I could get an appointment set up and a lady answered the phone and said she saw the messages I had sent but seemed like she did not know how to help me or seemed confused about the situation. She told me she would have another lady (I don't remember the exact name of the lady she mentioned) call me back the next day and that lady would get me squared away with an appointment. I never received a call or message ever again from the business or anyone at the business. This very well may have been a 1 time thing and I may have just been lost in the confusion of different contact people but it really aggravated me that I waited months and months on that waiting list just to be ignored and never helped. That is months wasted that I could of had the tattoo done somewhere else. Once again, the quality of work by these artists is very good and my situation might just be a one time slip-up by the staff but it was very unprofessional...

The gist is one of their tattoo artists suddenly became unreliable and then would not refund my $100 deposit. UPDATE: I have been refunded said amount. (This is after I’d already paid him for the first session.) My first session with him was great, but when it came time to schedule the next session he was unresponsive. It took him an entire week after I first reached out for him to get back to me, and even that was after I hit him up again. We set up the appointment, but when the day came he was a no-show. When I was there, the receptionist informed me that this isn’t the first time he’s done this & that the owners had already had a conversation with him about this kind of issue just recently. He and the shop apologized, saying it was a mix up, even though he’d sent me a screenshot of the appointment in his calendar on the day we scheduled it. They offered to put me with another artist or credit my account for future work, which I declined. When I asked for my deposit to be refunded, the owner initially agreed, but after conferring with the artist she went back on her word; now telling me he’s an independent artist working in their studio. Beau offered me double credit, and also refused me the $100 deposit. Personally, I don’t think that’s good business. To me it would be awkward at this point to work with a different artist at the same shop. I’ve worked with many artists who were in high demand and never had this problem. It’s an artist’s job to keep up with their clients. This was my...

Below are pictures of a tattoo I wanted and what I got! One of the artist tattooed me, I immediately contacted the shop and another artist said he would "fix" this at no charge and thanked me for not going public with this. But.... Since May, the second artist only made the situation worse, acted with no urgency to correct this and said he was going to start charging me. So I started visiting other artist that specialize in cover-up work in Charlotte and they can not believe the amount of damage that has been done to my arm. All of them say ANY tattoo artist would know better than to try to cover up anything that big, that dark and that new. I have scarring, uneven color and informed my skin can not hold anymore ink and the issue that needed covering has not been covered. My only option is to start laser removal! I have had 1 session of removal as of now and it is the most excruciating pain I have ever encountered. So....to wrap that all up for you....S'Moore Ink took my money, had 2 artist jack my arm up, lied to me about a fix, did not take into factor my feelings, acted with no urgency to correct, lied about no charge, refused to pay for removal, subjected me to physical pain from the first artist and the removal process and said they will have no further communication with me. Being " Best in Gaston"...