Peak Fitness — Local services in Dalton

The manager at this gym is overly emotional and seems to lack respect for clients. I've been working out here since I was 15, and I'm 23 now. Since their arrival, my experience has been disappointing. I place a high value on excellent customer service, and unfortunately, the service here has been consistently poor due to the management. If you truly prioritize your clients, yelling at them is not the way to show it. I've seen the owner a few times, and he seems like a great person, but the management needs significant improvement. Strengthening the management team would go a long way in boosting the business. If you look closely at the reviews, you’ll notice the same issue keeps coming up. All they need to do is listen to customer feedback and address the problem, so it’ll never occur again, it’s that simple. Today, they lost a client due to the lack of respect, communication, and poor customer service. I would appreciate a call from the owner to find a...

Me and my husband have been loyal members for more than 3 years. I recently cancelled my membership because I was being charged weird amounts of money. First time, I was charged $39 twice in a month, which got that taken care of by "carrying the extra money to the next month." In the beginning of April, I was charged $25, which is the normal amount, and then in the end of April I was charged $75. It took 3+ calls to the Manager so she can resolve it, although she was a bit snappy at first. At first, she said I was overcharged because I did not pay for the previous month, even though they are supposed to take the money from my bank account automatically. Very upset with this situation because this is where I started my weight training journey but anyone who works hard for their money can understand my situation. I hope they can fix this and it does not happen to...

*Editing to add: I tried to cancel my membership this morning and was told I had an obligation to remain a member until October. I found my copy of my membership agreement in my car before leaving and confirmed that I signed at the student (month to month) rate and in fact had NO obligation to remain a member. I went right back in and showed them and was then able to cancel, but somehow my membership type must’ve been changed in their system?? Not cool.

Not a bad gym as far as equipment, but their communication is not what it should be as far as your money. I’ve had random charges to my account in the 10 months I’ve been going to Peak. I’m canceling ASAP, but from another review, it looks like I could still be charged after canceling. Please do better about communication with...