Grain to Glory Flag Co — Local services in Damascus Township

I agree with the postings that the products are great craftsmanship, however, the customer service is hands down the worst. Bought the Air Force bottle opener for my Airman and it has been nothing short of a disaster! I purchased a larger flag Oct 11th in Ellicottville NY and ordered the bottle opener that was promised within the next few weeks. So many texts that it was shipped or going to be shipped and "sorry for all of this". I asked if there was a tracking # so they could try and "find" it and there was no reply. The package just arrived at my house December 27th with a mailing date of Dec 12. Completely upsetting that my Airman was able to come home for Christmas to not be able to give this gift. DO NOT purchase any gift that has to be shipped, especially if you actually need it for someone special, like a Military Airman. I will never make a purchase in-person or online with this company again. One of the worst...

My husband and I placed a custom order with grain to glory after seeing his work at Delaware valley A day. We contacted him numerous times for a Father’s Day gift. I was told to Venmo him May 29 and told the item would be shipped that weekend. I never received an item or a confirmation number. My husband continued to call and was lied to that it was shipped. We never received anything and then stopped being answered. Repeatedly he said he had no service and just to text but no answers on where our product was. I have now reached out requesting my Venmo be returned no response. I reached out on Facebook and Instagram no answers. I highly recommend no one ever use him in the future as you will not receive anything...

Bought 2 flags, one for my shop and a second for home. Both arrived with a slight slant. Thought this was normal until seeing posts of other flags made. Contacted the owner last year and sent several photos. He agreed they were not right and offered to send me 2 new flags as long as I sent these back. Long story short it never happened. Still have all the messages promising the will be sent. Not sure what caused the change of heart but it is very...