CATS Alley — Local services in Decatur

Booked our lane to be with the bday party group we were in(we have too many kids so booked our own lane. it wasnt busy, and 6 lanes emptied. we arrived 30.min before so not to stress staff out. we asked if we could be placed by our group, since no other reservation people had showed yet. we were told no so we were at opposite ends of the lanes. I would have been OK but the staff was ruthlessly rude. not one young person was kind. they all acted as if they really didn't want to be there. the snack bar guy was nice. I guess they dont understand they will be out of a job if people do 1 trip we're out visits. We have no intention of going back ever. You could tell the older lady (manager) was stressed. the young workers were not doing right, but several customers said the lady treated them just as bad. when u spend 250 to 300 on an evening with family or friends you want it to be fun. not even the kids want to go back. Save your...

Very nice and clean inside. The staff was friendly, but almost like they had to much going on they couldn’t keep up. Long story short I would hate to use the word “stole” cuz I don’t think it was intentionally but our game card I put money on had a Cpl bad swipes. Where I had to go to the redeem office to get credits back. They ended up keeping my card with all the money on it and putting the credits on a new card. I didn’t catch on until we went back to play. I went to have it corrected or see where my old card was at and they ain’t got a clue. Ended up keeping the new cards with all my kids credits on it so I literally left with a bad taste, put money on a card I didn’t even use then the new card they gave me with a Cpl ski ball credits and 230 points on it they still have. I know it’s new and working out all the kinks but man I work hard and it’s hard some months with 3 kids...

Shockingly poor management.

We were so excited for this place to open and tried to book a party here, but the website gave us an error message. When we called to book over the phone the lady said we had to book via the website. When I tried to explain that it gave me an error message she just told me to try from my computer rather than my phone. I also got an error message on my computer so my husband called them to see if they could assist us and they refused.

I'm honestly shocked by the response and utter lack of flexibility on their part. As a new business I'm sure they have had their share of technical difficulties, and by the reviews I see that we are not the first people to have this issue. I find it very odd that they would not have an alternative way to book a party. In the end we decided to take our business elsewhere since there appears to be no way to book a...