Gasper Exterior Furnishings Studio — Local services in Doylestown Township

Within an hour of posting my review, Van the GM of Retail Operations contacted me and apologized for our experience and offered to do what it would take to keep us as customers. He was on vacation at the time of the events below and was actually investigating at the time I posted my review about 10 days later. We took Van up on his offer and are pleased with the result, we also appreciate Scott's efforts as well. Our opinion is that our previous experience doesn't align with how Gasper's operates as a whole and we look forward to doing business in the future.

We saw a Christmas tree we liked at the Richboro location but the size we needed was out of stock there but was in stock at the York Road location about 20 minutes away. We drove directly there and purchased the tree. A few minutes later a warehouse employee came around front with our tree and it became immediately obvious that the box had been opened and re-taped a few times and had the word "Display" written on it as well. I went back into the store and informed the saleslady (Jeanie) and she told me "not to worry about it". Scott at Richboro said there were two trees at York Road so I asked to look at the second one and was directed to drive around to the warehouse. The box of the second "new" tree was worse than the first and was also labelled "display". Inside, the tree was wrapped with dusty red ribbon which shouldn't have been there. I then opened the box of the tree I bought and found the same dusty ribbon on my "new" tree. So back to the sales desk. Besides Jeanie there was an older man with a beard that turned out to be the store manager but I didn't know that the time. I explained that both trees in stock were used and obviously had been part of a holiday display. My impression is that neither of the store employees were a bit concerned that they tried to sell me used merchandise. To make matters worse another employee was brought out to process my refund and wanted me to provide name, address, phone number, etc to process the return. I refused to provide the information and was informed it was store policy. I wonder why it isn't store policy to not sell used merchandise as new. We were visiting our daughter and live about 100 miles from the store, I'm glad I didn't take Jeanie's advice that the beat up old tree was something I shouldn't worry...

We bought our patio set from Gasper Exterior Furnishings a few years ago and recently had an issue with the firepit. Unfortunately, the manufacturer had discontinued the model — a higher-end unit that still looked like new but had stopped working.

Eli and the team at Gasper were absolutely AMAZING. Instead of trying to sell us a whole new firepit, Eli connected us with George to repair it and even worked directly with the supplier to locate and order a replacement insert. That kind of service — years after the original purchase — is almost unheard of.

I HIGHLY recommend Gasper, their commitment to their customers is truly next level. Thank you, Eli and the entire...

We had a fantastic experience with Gasper Outdoor Furniture. The quality of the furniture is absolutely beautiful—sturdy, stylish, and clearly built to last. From start to finish, the service was excellent. Everyone we interacted with, including Eli and the rest of the staff, was friendly, helpful, and knowledgeable. Delivery was right on time, and the team that came to set everything up was so kind and professional—even working through the rain with a smile! We’re thrilled with our new outdoor seating and look forward to enjoying it for many years to come....