Extra Space Storage — Local services in Drexel

I rented a small 5 foot storage space in September 2020 and unfortunately had to leave my items in storage until today, May 2022. My first disappointment was that the quoted cost of $48 was never honored. Even though I had the quote in writing, they said it wasn’t an authorized amount after 24 hours, so they didn’t have to honor it, so I was stuck paying a higher price of $68. For a 5x5 space. Then with very little notice in January of this year they increased the cost to $86. For a 5x5 space. I finally was able to remove my things today, on the 3rd. They drafted the full amount of $86 on the 1st. When I requested a prorated refund, they said of course NOT. Their comment….”This is not how we operate, it’s in the contract.” So I’m out a full month fee of $86 for a 5x5 space. So thanks, Extra Space Storage, for helping me realize that the $90 I just paid for a 15x24 space was definitely in my my best interest and I will NEVER do business...

Dishonest - I was not asked if I wanted a lock from them but one was in the unit when I went to see it. I assumed it was included in the price offered. Why else would they have a lock on the empty storage? I was charged extra for a lock I didn't need.

Secondly, On the 5th month of rental ( I got a lower rate for a 12 month rental ) the price increased. This was not indicated on any paper I signed.

Overly pushy - fast talker at the desk seemed nice enough but was relentless on insisting I get insurance. I held the line telling him if I need insurance I will get it from my insurance agent.

I was pressed for time and their where no other units available in the city. I will never use a storage facility again. Not worth it.

Heads up - they ask you what your putting in storage. You do not have to tell them. There is no law or policy stating as such. You can tell them it is nothing illegal but you don't ever need to tell them what...

Our signed agreement with this company was for $63 a month, over the last 3 months they have charged us $126 without proper notice. When we contacted them we initially had good customer service but when we were transferred to a manager she stated she could lower the rate to $100 and that they did notify us via mail. We NEVER received anything in the mail, they also have our phone numbers and our email addresses and never reached out that way. They have no proof that a letter was even sent and automatically have been with drawing DOUBLE the amount of rent we originally agreed to. To say we’re disappointed is an understatement. I do not recommend this company, they are manipulative and run a sneaky business. They are out for themselves only and do not care about...