ADT Security Services — Local services in Duluth

April 2020 - Cancelation We cancelled our service with ADT after 14 years in two states. Our ADT bill was pretty high and they were not flexible enough in reducing our bill. So we cancelled our service and we paid our April 2020 bill. The CS Rep stated we would owe nothing after we paid April. The CS Rep we talked with had an attitude and shut our service off immediately. (My husband and I tried to set the alarm after we cancelled and it wouldn't set.)

I received another bill with an invoice date of 4/21/2020 stating we owed them $68.58. I called them and asked them why I received a bill? They stated that our account could not be cancelled for 30 days based on the contract. I asked why they turned our alarm off immediately and I asked what I was paying for? The CS Rep issued a refund to cover the bill. They issued the refund 5/17 and our account was $0.

I received another bill with an invoice date of 5/21/2020 stating we owed them $68.58. I was pretty shocked to see this one since I received a refund. I called ADT again. I talked with a CS Rep, then was transferred to account care, then I asked for a manager and I got a lady named Tonya. ADT reversed the refund and that is the reason for the account balance. I asked Tonya what I paid for during the month of May since my system was shut off and she reviewed the account and stated that I should've receive the refund. She issued me a ref# 50755617286 and told me that as of 6/6/2020 my account would be closed and that a refund would posted in 7-10 day after 6/6/2020. I went to check my ADT account after 6/6 and they never adjusted the refund.

Guess what??? I received another bill with an invoice date of 6/21/2020. My husband and I called and we talked with a CS Rep who said she had to transfer us to account care. Account care transferred us to a collection agency called Transworld Systems INC! We were pretty shocked.

I feel for all of those individuals out there that have disputes hitting their credit reports from huge companies that are internally messed up.

I feel sorry for all those people who don't have the time to document or call and deal with everything my husband and I have dealt with over the past few months. We have called ADT a total of 4 times, been transferred to other people within ADT at least 4 more times and received a bill stating we owe money that they refunded and then removed 3 times.

Everyone we talked with at ADT didn't seem to understand our account, the requirements to close an account, the refund process, communication and they seemed angry (except one). ADTs internal deficiencies or any other big company with problems should not be allowed to impact people's credit scores this easily. I am pretty disappointed in how I was treated at ADT. I used to work at Tyco and was proud of ADT and having it installed in both of our houses.

I will no longer recommend ADT. I am also working with all my family members who use ADT to make a change. I don't want people I know or do business with to deal with this giant mess.

I also feel it is my obligation to let people know the type of activities that took place to try and cancel our service....

If you’re thinking about it find another company they will talk you into things then months down the line try to make you pay crazy numbers for things that were misrepresented. My name is Davante I have had ADT since I moved into my apartment almost 2 years ago . The experience started off great but as time moved on things got a little shaken up . For starters I was misled on the contract terms , I was told by the rep that came to my residence that there is no contract as far as the service goes but there is one on the equipment which is completely understandable . After agreeing , he proceeded to install equipment which left major damages in my apartment that I now have to pay for . I have a past due bill of almost 600 and I am trying to understand how . About two months ago when I contacted ADT, I had a rep on the phone tell me "There is nothing we can do to help with you past due balance , we don't accept partial payments you'll have to let your account go into delinquency status before we can arrange payments" which I thought was quite rude and unprofessional. Then I asked to speak with a supervisor and he told me the supervisor would say the same thing . After having numerous phone calls with different reps and managers my account balance seems to never decrease . Once I tried to cancel my account being that I don't use my alarm system anymore and I have armed it in over 6 months , I was politely told that a balance of $3,000 would be owed up front or placed on my credit due to a contract that doesn't end until 2027 which I didn't agree to . I don't want anything to be placed on my credit . I don't want the services anymore I am quite upset that I even had an experience like this with you guys . As my parents had had an account for several years without these kinds of issues and concerns . I would truly like for something to be done to resolve the rude customer service reps and my account balance being way more then what was even initially owed .

I truly regret making the decision to do any type of business with them they don’t work with you on anything . The reps are super rude !!!

RUNNNNNNNNNNNNN AS FAST AS YOU CAN The picture is where a rep drilled a MASSIVE HOLE IN MY APARTMENT WALL IN ORDER TO HANG A CAMERA WITHOUT...

My Rep. Nia that is over the Duluth & John's Creek territory is a true Customer Service Representative. She first called and welcome me to the area and introduced herself. Corporation's today do not take customers values and give them professional experience as a goal like this anymore. I came into difficulties when I first transferred my service by a previous customer service rep. that took my request to transfer. Rep. Nia knew from the jump that the transfer on what they put me under was incorrect and she took the time to correct the mishap and credited me back for the incorrect alarm service that they billed me for, since I was in a home not an apartment. I understood that you have employees in training or make a mistake. Ms. Nia addressed it and apologized. She came out first and viewed my home making an accessment . She also came by to make sure the installation was correct when the technician was installing. She went to each department to make sure my account was in order and notified her manager as well of what was going on to issue the credit back to me. Both Rep. Nia & her manager made sure that I received what was owed back to me and made sure that I received the correct alarm that was needed for my size home. I have not had this excellent professionalism since the 80's or 90's. This organization cares about your family and home which they advertise but they also give more than what it is required by an employee and management. I was shown that yes we have your business but we will still take care of you and they are really concerned about your well being as a whole. Your home and your account. What I experienced with ADT, I will keep my service with ADT due to my Representative Nia and her manager....