Hammett Motor Company — Local services in Durant

Took the car to them because it kept shutting off on my wife, in traffic. They reprogrammed it because “it’s a common problem” with them. It did the same thing on the way home. So they took it again and replaced a sensor that their system told them may need replaced the first time they had it.... and still charged me for reprogramming it... even though that did nothing. They didn’t give me credit. And they didn’t offer me the option to get my sensor replaced in the first place. They just “fixed” what they thought was a common problem. My business with Hammett Ford has ceased. When I told them I was unhappy with their business because of this, they acted like they...

Absolutely stellar customer service. Was traveling down I-55 on a Friday afternoon and had an issue with the turbo on my truck. I called Hammet, they had the part and dropped what they were doing to get me back on the road. Kudos to the service department and the staff in general for making our short stay...

Very slow. I guess it's understandable. Everyone is having a hard time with keeping a full roster of employees. It took almost a month before they fixed my mom's car. But they did fix it. And they didn't have an attitude. So I guess 4 stars for that and 3 stars for...