FarmTek — Local services in Dyersville

Very poor! We ordered a new ponywall building for a new salt bin. Initially the ordering process went great and the order was placed without any difficulty. The issues began when the order was received. Incorrect fasteners Incorrect end panel Incorrect anchor plates No install kit for back panel No vent for back panel

After reporting these issues, they asked us to return the fasteners to them, and we ended up purchasing new anchor bolts ourselves. We also returned the end panel and received a new one, all at their cost, but the new end panel was still not correct. We are now modifying the end panel to make it fit. (at our cost)

In response to my complaints regarding these issues, Farmtek issued my a $60 credit as an 'appeasement credit'. (their words, not mine) This amount was to cover the $40 we spent on a new vent and the balance was to cover my costs and time incurred. This amount seems like more of an insult rather than an actual credit for the time and hastle.

I have called the sales manager multiple times to attempt to discuss this issue, and so far, my calls have not been returned.

Overall, this has not been a positive experience.

Follow-up - Farmtek has offered a credit to compensate for some of the costs that we have incurred and has apologized for the issues that...

There is no retail store anymore so make sure you order a day before picking up your order, i did not, I did call early in the morning and they had my order ready in a few hours thank you very much for that,don't buy Dutch bucket lids Styrofoam junk,I would have paid a little more for better quality, thats my bad it...

False advertising on their Economy Shade structure. The assembly instructions, both online and in the package, contain incorrect information. The only reason I’m giving 2 stars is that they offered to pick it up and provide a refund, and the rep, Vicki, was kind—though she seemed quite unfamiliar with...