Marvel Home Decorating — Local services in East Lyme

Wasn't happy with Marvel but now I am. I had 15 motorized shades and one stationary shade installed in 2016. So far the stationary shade has broken 3 times. Marvel came out in the past, but now I had to bring it to them. They sent it back to Hunter Douglas. All shades are Hunter Douglas. Trying to find out about the status of my shade has been a problem. I have called and emailed to no avail. Shade was supposed to be ready last Saturday or Monday. Nothing yet. All this to the tune of $70 for repair. Product didn't last 10 years. Don't know who to blame, Hunter Douglas or Marvel but I am really frustrated. UPDATE: Hopefully, my shade is now installed correctly and will not break again. Megan, the owner, reached out after this post and got the Hunter Douglas fees taken care of. She also expediated the repair. I brought it in in early September. After two visits from her installer, (Hunter Douglas repaired the shade rail but did not include the top bracket that was broken) all the correct parts are now in place and my shade works fine. Fingers crossed no other issues will arise with this shade. I thank Megan for coming to the rescue with this and can now say how happy I am...

Sad that years ago she did a great job on my first house in Uncasville. But this was an out right horrible experience (yes. Same owner and sales associate). Right from the get go it was tough to even get her to come out and do a measure and discuss the project even though I received a warm an emphatic date and time to meet and discuss. Then after she finally showed and gave great lip service as to what we could do, After patiently waiting for several weeks for my quote I was Given a litany of excuses as to why no one got back to me. We discussed and Again we resolved the material manufacturing issues and seemed to be moving in a positive direction... Her promise was to get back to me quickly. after several attempts weeks later at calling and leaving messages I even stopped into the store. since she was not there I left a message. I never received a phone call back. So what was once a very quick go to recommendation for everyone who asked, “marvel home decorating” will likely never pass my lips in a positive...

I was looking for a remote controlled shade to cover a large east facing bedroom window when the sun is a problem in the morning. Marvel had a Hunter Douglass roller shade that looked like it would work. They came to the house and measured and showed us many fabric samples. We came up with a plan and a few weeks later the shade arrived. I installed it and we are totally happy with it. They helped solve one problem I had during installation. I love the pact that there is no external wiring and the charging is simple without disassembly and probably only...