Metro by T-Mobile — Local services in Eastlake

I needed a new phone but had been putting it off. Since I've always dealt with MetroPCS and was in the neighborhood, I decided to stop in this store. I am so happy and relieved that I did! I came in on two different days. Both times I was welcomed and treated like a valued customer. At the first visit it was just me being waited on. I was given the time and opportunity to make a informed decision by the kind customer service agent (Amir)who patiently answered my questions. When I returned in follow up a couple of days later, no Amir. This time I met Louie, who was engaged with a couple in-store customers and also speaking with service personnel over the phone. Yet he managed to acknowledge my presence with a smile. I'm easygoing so it was no problem with me waiting until it was my turn. Again most excellent customer service. I highly recommend this store. Clean store. Clean small...

Yes I live in florida, I have a sick Brother in Ohio. My sister and I have been taking turns paying the bill. The woman who answer is nice. But there’s a guy who works there last month I tried to pay the bill and said he was with a customer. Took for ever too pay the bill, so this month I called on 5/12/21. He answered the same guy told me to call back in a half hour I’m with a customer. So I waited called back no answer. So I called today on 5/13/21. They opened at 10:00 no answer so finally at noon the same guy answered the same guy from last night. I said I’ve been trying to pay this phone bill for my sick brother and when I said something about last night he said he was busy. He said to me I need the attitude. Man I like to be on time. The bottom line is that’s terrible how I was...

You would think that a guy working at a phone store would actually know a thing or two about phones but no. I just went in to get an upgraded phone and he had no idea what he was doing. He had to call several other people and make guesses while setting up my phone. And now I'm left with two active phone plans and numbers that both only send about half my messages. T Mobile, next time you hire someone for your store do us all a favor and at the minimum make sure they know how to set up...