Great Waters Course at Reynolds Lake Oconee — Local services in Eatonton

Great Waters - Beautiful Course, Shame About the Service Great Waters easily lives up to the hype. The course itself is fantastic. Since the renovation, the layout is even better, with stunning lake views and challenging holes for all skill levels. In my opinion it's undeniably the best course at Reynolds Plantation.

However, the experience was severely tarnished by the staff. Right from the start, the first tee starter was incredibly rude and unprofessional. Cursing several times about simple asks about getting an additional score card, followed by telling our group that we couldn't take a group photo to commemorate the moment (We were 10 minutes early to the tee box to ensure we didn't slow anyone down) His terrible attitude definitely put a damper on what should have been a memory making round. For the price point, you expect top-notch service throughout, some friendliness and professionalism would go a long way.

We did have some better interactions with other staff members which were much more pleasant but the starter got things off to a very poor start. Would also work with the beverage cart employees on customer service, they were rude, curt, and groups were told she would only accept one transaction per foursome and it was on us to figure out the splitting payments on the back end.

I noticed a very big difference in the way Members were treated versus guests coming in for the day, as a member at my own club in FL I would have been extremely disappointed if this was how the staff showcased our course.

I would recommend the course itself, but with serious reservations because...

Showed up to play with daughter (Fathers Day Gift). No one to meet us and help with bags. Gave us 2 hot water bottles (not cooled) and told us to go get in line at the tee. No starter, so teed off after waiting for one group and were met on the 2nd tee box by a bald employee in a golf cart accusing us of jumping in rotation. Tried to explain what we were told, however, he treated us like criminals with horrible/nasty attitude. Followed him back to the pro shop where the pro also was extremely rude/arrogant and continued to treat us like criminals. Pros name was Brody. Basically, they had no starters, got the tee times all screwed up and then blamed us as the customers. I have played golf all over the country at public and private courses and without a doubt will say this was THE WORST CUSTOMER SERVICE I HAVE EVER SEEN at a golf course. Very pricy and shouldn't get this kind of treatment anywhere let alone...

I love Jack but he is evil with his greens especially on the back nine lol very thin to hit into, tons of water, have to be dead on with your numbers but usually some room left and right. However, he built one of the most beautiful back 9s I've ever played. Course is in incredible shape even for August which the sweltering heat and humidity was the only thing that took away from this experience. Staff friendly, good pace of play, had boats posted up on the 2 par 3 water holes which added some more thrill. Hit a good shot and they will cheer for you! Don't, they'll most likely boo but it's all in good fun. Can't wait to come back when the Reserve and Oconee...