Venice Nails Spa — Local services in Eden Prairie

I scheduled an appointment for manicure and pedicure. The woman that did my pedicure did a really good job. She took her time and was thorough and made sure I was comfortable and the polish was great. I had a different woman for my manicure and it felt like I was more of an inconvenience for her. She wasn't very friendly. She didn't soak my nails before cutting the cuticles. She cut some of my skin so I blead and my skin is red on a few fingers at the nail bed. The polish is uneven and doesn't cover the whole nail. She applied some lotion at the end and she ran her thumb on my hand two times and called it good. Not a hand massage by any means. I question if the tools used were sanitized. The tools were in a case and weren't in sterilized bags like other places do. There was no barbacide in sight and the nail grinder was being shared between two women and I didn't see any cleaning done. Also hot towels were dropped on the floor and then picked up and used. I would have given less stars if she didn't do a good job on the pedicure. I wouldn't go...

I initially called for a mani-pedi and scheduled a same day appointment for 6:15. After rescheduling to 3:30, the owner/manager tended to treat me as my later appointment, and I waited 45 minutes after my pedicure to begin my full set (I explained on the phone what I wanted, but the owner still referred to it as a manicure for my appointment). I noticed other customers were also waiting mid progress of their nails being done, or having to wait even though they had a scheduled appointment. The salon members seemed to accept all walk ins, despite being fully booked already. All that being said, if you are able to be patient throughout the process, they are very kind and professional. The basic salon tech who did my pedicure did a poor job of scrubbing my calluses during my pedicure, but the owner/manager, Hugh, did a great job on the toenail design and full set acrylic nails. They kept customers 6 feet apart due to the pandemic, but there was little sanitation at the stations between clients. Overall a good experience if you...

There was no hot running water available so for the first 15 minutes I had to soak my feet in cold water. They did add boiling water from an automatic kettle twice though to make it semi-warm. The pedicure massage chair I was sitting in was very worn out and uncomfortable. I went ahead and asked for a special that was listed on their website and everyone seemed confused about the specific service I was asking for. The first woman that I told about the special had no idea what I was talking about and took my phone from my hand and walked through the store (I'm assuming) asking other co-workers questions and pointing to the special I had pulled up on my phone. Just very bizarre. There were multiple cameras around the spa, too. Exposed wiring from the ceiling and duct tape placed over an outlet. I am giving 2 stars solely for the technician that gave me my pedicure. She was very sweet. I would not return or recommend anyone go there. I'm disappointed because there were so many great reviews. Over all a very big bummer of...