Bienvivir All-Inclusive Senior Health — Local services in El Paso

: Urgent Concern Regarding Los Abuelos Facility and Staff Conduct

I want to document what happened today regarding my mother’s care at Los Abuelos.

I placed a phone call to Los Abuelos to ask staff to be on the lookout for a letter from my mother. During the call, I attempted to speak with a woman named Julia. Instead of addressing my request, Julia spent nearly 20 minutes explaining what documents I would need for power of attorney and legal guardianship. She did not allow me to speak, despite my attempts to interject.

I politely asked her to stop so I could save her time by explaining that we already have an attorney, and that I have held legal guardianship and power of attorney for my mother At that point, Julia hung up on me. I called back, but she did not answer.

Following this, I received a call from someone named Audrey, who identified herself as being with Bienvivir. I do not know why someone from Bienvivir would contact me in this matter, as my mother is staying at Los Abuelos. While Audrey was polite, the entire sequence of events was highly unprofessional and raises serious concerns about communication and accountability at Los Abuelos.

We are in the process of removing our mother from Los Abuelos due to ongoing issues, particularly with Julia, who we were told is the owner of the facility and lives in Mexico. Based on preliminary research, we are not confident that this information is even accurate.

Additionally, the only contact information provided for Julia is a personal cell phone number and a personal Yahoo email address. This is unacceptable and does not inspire confidence in the professionalism or legitimacy of the facility’s operations.

We will be pursuing this matter in full, as there is no way we can allow our mother to remain in a facility where staff cannot meet basic communication standards or respond appropriately to...

Hoy quiero Agradecer a nombre de mi esposo Luciano De La O, y a mi nombre a Bienvivir All - Inclusive Senior Health por EL EXCELENTE 🏅🏅🏅🏅🏅🏆🏆🏆🏆Servicio y Cuidado que han ofrecido a mi esposo en estos 3 años. Gracias al Equipo de los Profesionales conformado por cada uno de los empleados de Bienvivir, mi esposo ha mejorado el estado de su salud física y Emocional. Elogio también el grupo de los diferentes Especialistas externos que trabajan en unión con Bienvivir. Agradezco la Gran labor, profesionalismo y ayuda de la Trabajadora Social Guillermina Sánchez, Consejera Brenda, La Directora Nohemi Oliva y su asistente Liliana, la Doctora Elva Cantú, Enfermera Karina Ray, El Departamento de transportes en especial a la señora María Maro, Ruth. Gracias a Lili y a Jazmin en el Departamento de citas Médicas. Gracias a Eunice jefe de piso, a Elizabeth, Ana y todo el personal de recepción. Gracias a cada uno de los Transportistas en especial a todas la mujeres que conducen los camiones. Gracias al Departamento de Proveedoras a la señora María Escobedo, a Guadalupe a Mónica, A la Proveedora Sefora Salas, Claudia, Anna.Gracias a Robert, Stephany en Farmacia y medicamentos. Gracias A Danielito, Adriancito e Ivon en Terapias Físicas y Ocupacionales. Gracias a Transportes de Farmacia y medicamentos. Gracias Jesús y José de equipos médicos, Gracias al Karla, Raúl, Beatriz y María en Dpto Control de Calidad. Carlos supervisor de Comidas y Cinthya Nutrióloga y todo el equipo que hacen posible una alimentación equilibrada para los adultos mayores. Gracias a Don Raúl Encargado de entregar comidas en las casas. No recuerdo más nombres PERO MUCHAS Gracias A CADA PERSONA Que forma parte del EXCELENTE Equipo de Bienvivir💚🌿. Recuerden: "💞MEJORANDO CADA DIA 1% Hacen la Vida diaria más Digna de los Adultos Mayores y de sus Familias💞" "Dios les Bendiga Grandemente!!! Los Amamos Sinceramente Luciano y...

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