Dedicated Auto Sales — Local services in Elk River

In a world where negative reviews often dominate, I feel it is my duty to share an experience that not only met but far exceeded every expectation. My recent purchase from Dedicated Auto was a masterclass in integrity, communication, and genuine customer care. As a former professional in the automotive and motorcycle industry, I know how to spot a corner-cutting business from a mile away. What Brandon and his team delivered was the polar opposite, and I am compelled to share why their flawless 4.9-star rating is more than legitimate—it’s a direct reflection of their character. My last-minute search for a reliable, all-wheel-drive Acura RL brought me to their listing on CarGurus. The vehicle’s price was more than fair, and the mileage was acceptable for its year. The moment I spoke with Brandon, I knew this was a person I wanted to do business with. He was forthright and had a quiet confidence that immediately earned my trust. He had no hesitation about me making a four-hour drive to purchase a car I had never seen, seemingly understanding that I was taking his word for it. What happened next is a testament to Brandon’s dedication. Having learned the car needed a couple of small parts, he realized I couldn't wait for them to be installed. Without a second thought, he spent the morning personally at O'Reilly Auto Parts, spending nearly $1,000 of his own money to purchase them. When I arrived, he handed me the receipts and said the parts would be arriving at my front door in Sioux Falls in the next few days. He willingly absorbed a significant loss on the deal simply to uphold his word and ensure I was taken care of. This is the kind of integrity that is almost unheard of in any industry, let alone the used car business. The transaction itself was a masterclass in efficiency and respect for the customer's time. Accompanied by my mother—who is notoriously difficult to impress—I was in and out in less than half an hour. Brandon had everything prepared, and with the kind and efficient assistance of Andrea, we were back on the road in no time. Despite running around for me all morning and needing to get to his son’s baseball game, Brandon made sure I felt like his only priority. He didn't waste a single minute of my time, and his genuine, positive attitude never wavered. Driving that Acura RL back home felt like a dream. It was the perfect car for my needs, and I found myself thinking about Brandon and his team’s incredible service the entire way. His foresight to have the parts mailed to me, his willingness to lose money to keep me happy, and his overall friendly demeanor made this the most positive vehicle transaction I have ever had. Going forward, I will not hesitate to recommend Brandon and Dedicated Auto to anyone looking for a vehicle. Whether you see something in his inventory or need a little patience while he finds your perfect car, I guarantee you will leave a completely satisfied customer. He is the kind of professional whose word is as good as platinum, and my experience is definitive proof of why he is so highly revered. In a world driven by reviews, it's clear why his are so overwhelmingly positive. I drove four hours on faith because of those reviews, and I will be a customer for life because of Brandon's actions.

post script....I feel compelled to give a special shout out to Andrea. she was such a sweetheart I knew what she was doing. it only added to the pleasantness of the...

Nightmare car buying experience. Car broke down within 40 miles driving it . brandon had me tow it to a shop and paid for the timing chain and water pump . While my car is in the shop he lets me borrow a few cars that have transmission problems had me worry I was going to break down on the road . He Told me I could get the car at 10 am after a few days in the shop . I contact him at 10 am and no answer . Get a text 40 minutes later to meet him at the dealership . I drive up there and sit in the parking lot for over 30 minutes til he pulls up . We go pick up the car . I drive the car a mile down the road and it’s shaking like crazy . Bring it back to shop and it has a misfire and needs a new coil and plugs . Brandon tells me this fix is on me this time . I explain I spent the rest of my money on buying this car from him . I get asked if “I’m really that broke” . Then he says he guesses he will pay for it but to make sure I give him a “real review” . I get that fixed and the car is driving normal again . Come out the next morning to drive the car and the whole interior is soaked cause the sunroof leaks . I was under the impression that I was buying a used car that was good to go and wouldn’t need repairs right out the gate . If you do decide to give this dealership a chance , please make sure you look over the car completely before buying it . I would suggest bringing it to a mechanic first before committing to the purchase so you don’t end up with the headache...

I need to make this short because I'm getting ready for my son's wedding next week and I already lost the day because my dog just broke her tooth yesterday and had to have emergency surgery. But I wanted to tell you quickly about my great experience with Brandon and buying a wheelchair van from him it felt like I was buying from a friend even though I've never met him. I'm in California and of course he's in Minnesota if I have any questions I can text him or call him and he's happy to answer it. It seems like personal service is the most important thing to him and he has gone out of his way to take care of everything. It's been the best car buying experience of my life and I bought a lot of cars. Thanks, Brandon I just wanted to let you know that and I will probably talk to you...