There is a serious lack of communication and knowledge on their own policies. I called a week prior to boarding my 2 dogs to ask about vaccines and to make sure they could board my small puppy, sheâs only 4 months old. I even came in and spoke with them in person that same day. On the day of drop off I find out I was misinformed on vaccines but they gave me the risks and accepted them which I was very grateful for because I was going out of town that same day. I told them they are boarding for 2 night and I will pick them up on Sunday. Sunday comes along and theyâre closed, tried calling their number and it just rang then drove back again to see if I maybe missed a sign for a way to contact them but nothing. I came in first thing Monday morning to pick them up and explain what happened the day before. Apparently there is a specific window you can pick up on Sundays that they didnât tell me about. They grabbed the owner and I explained what happened and all the miscommunication and he said that his staff is very well trained and he finds it very hard to believe that I would have multiple issues. He went on to say that they should have just turned me away at drop off and they shouldnât have accepted a puppy as young as mine. Just showing that there is a lack of knowledge of their own policies. I would had made other arrangements that week prior to my trip if they were just upfront and honest with me, that was the whole reason I called and...
   Read moreWe recently moved from the Midwest to Cedar. Our Great Daniff, Opal, has always had half day daycare. I was concerned that I wouldnât find a daycare and if I didâŚit wouldnât be a similar experience for her. It has been great! She has many puppy friends to play with!!! Iâm so thankful we found Red Rover at the Hitchinâ Post. Everyone takes the best care of our Opal and does their absolute best to treat her like their own 4-legged family member. What a relief it has been to find Red Rover! They all are amazing. We are strong believers in working out that canine energy every single day and daycare provides that and keeps her socialized so she continues to be a great canine citizen. As an added bonus, staff work on her training issue of waiting and not pulling on her lead. The expectations Red Rover has related to behavior have only helped our Opal to be a good puppers. I canât thank Red Rover staff enough. The experience is always what I would want for her and the facility is top notch clean and what you want for you animal...
   Read moreWas pretty disappointed!
Note I don't have to groom my dog very often. Usually he can go for 3 or so months & my dog groomer was out of town, so I tried the Hitch and Post.
I took my shitzu to get groomed about 3 to 4 weeks ago. When I picked him up, his hair was still matted up underneath. I wanted them to keep him as long as possible, but it didn't look like they even cut his hair. I still wanted him to be trimmed up. I really wanted them to get out the matting. His face was cut very unevenly. The hair in between his eyes and nose was still long. I asked to have his tail trimmed, and it wasn't. He wasn't shaved very well underneath. Overall, it was a BAD haircut! I was quite embarrassed to take him anywhere. I was so upset because I tipped before I even saw him. Spent 43 dollars. I had to take Mozzie to get the works again since my groomer is back home. She has to cut him really short because he is so matted. It's a good thing she doesn't charge as much as the hitch and post. She does a great job and I won't be...
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