Rocky Point Golf Course — Local services in Essex

RACE...GENDER...EXPERIENCE Arrived at the golf course super excited for my very first game of golf. I've visited the driving range but 18 holes. The weather was amazing and I picked my golf "appropriate" attire all by myself...with guidance from my experienced golf partner. My personal clubs loaded on cart, we're informed that a party of one has been added to our party of two (Oh no, I have to let him know I'm a newbie & if he's looking for a fast paced competitive round he may want to go with the party of two behind us). Introductions, I warn him about how great I am (smirk). Completely okay with my greatness, lol, we head to 1st hole. Hurray! Anxiety disappears, excitement returns. We begin to play, the guys are networking and giving me pointers...it's actually challenging fun. I ask if I'm able to take my turn if the group ahead of us are still finishing up at the flag; they laugh, in unison "yes, you're not going to hit it that far". Shortly after blue shirt on the golf cart stops by our carts & talks golf jargon to the fellas. They say okay, he moves on, when we advance to the next hole I notice him sitting on the hill watching us, I'm playing too slow. Guys explain the par and pace of game to me and that after I hit just take my ball up near them, I'm loving it, I get to swing less, golfing is exhausting. Party of one comes over to give me a pointer to trust that I'll hit the ball and blue shirt comes racing over talking about lessons etc etc. He assures blue shirt that he only met us today and was paired with us by the office that he's not my instructor. Blue shirt drives off talking about 2nd warning. I am now feeling stressed and no longer able to concentrate nor enjoy the game because I'm being stalked and watched. I can't believe I'm the only person on the entire course that's not experienced, esp when we're right behind the group before us and at times waiting for them to advance. The final straw! I hit the ball terribly near the water, do over. I get a different club, line up, do my practice swings, stand up straight, bend my knees, head down, stick my butt out, eye on the back of the ball & swing...only a little better but I'm stoked. Here comes blue shirt swooping in even more rude than all the times before saying this is our final warning and he watched me hit the ball 3-4 times. By now I'm livid and he's lying or blind either way I'm glad he's not keeping my score. I correct him & tell him he's way too focused on chastising me. He uses the excuse that he's doing his job. Completely false again because your job is to ensure that the game moves at pace which we had already adjusted on our on. Aside from that if it were that important perhaps the timer on our cart would work. Long and short of it he told us to head back to get a refund which we did, happily and will never return. As I'm packing up my clubs and cart several patrons walked by smiling, speaking and made small talk so I in no way believe that anyone complained about me or my pace of play. I do in fact feel that I was targeted by blue shirt on his golf cart based on his own personal short comings that took himself way too serious for his position because he could. It is my opinion as was reflected in his tone, word choices, and actions, that he attempted to devalue me, the gentlemen that I was playing with, our money, time, and desire to play the game of golf. There were other novice players, I even saw other women playing, and there were other African Americans scattered here and there. My conclusion: it's okay to be one or the other but at Rocky Point Golf Course it is not enjoyable nor fun nor tolerated to play golf if you are a Black Female new to the sport if blue shirt is perched on his cart. Yes one bad apple spoils the bag. I will never step foot on Rocky Point Golf Course again and will tell everyone about...

Terrible customer service. The lady was very rude. We booked a Tee time for 4pm for a 4some. 3 players and my wife. The woman exclaimed “no ride alongs” and they also added a single random person to our tee time as well. I tried to explain there must’ve been some sort of miscommunication. I suggested that “if the 4th random person doesn’t show up can my wife join us?” She said “yes but she needs her own clubs”.. I said “okay that’s fine she can just use mine” and the woman proceeded to say “no she must rent her own clubs from us, it’s $45”… so all of us got a refund & we moved on to a different golf course and had an amazing time. Terrible customer service and an awful way to run a business, what business would want to miss out on $200+ because they don’t want to allow someone’s wife to drive the golf cart? Not a good way to run that, I would advise overturning that silly rule and allowing people to enjoy themselves. They get a 1 star because they gave us a refund on the tee time and products we purchased. If I could give less I would. What a waste of time, it’s a golf course not a...

Course was aerated with patches of crab grass, but this was not communicated when booking a tee time: greens played like high volume carpet with a bed comforter atop. Fairways were pasture length and could easily cover the ball, rough was even worse in terms of length. To make batter worse, the staff have an unbecoming attitude and customer service: when highlighting course conditions and pace, front desk person stared, “it’s weekend golf pal, 4.5 hours.” It took 1 hour 40 minutes to play 5 holes (on pace for a 6 hour round). I got received a “discounted” rain check but I won’t be returning. Sometimes course conditions came be challenging with weather but match that with awful attitudes and it’s no longer tolerable. Also, upon closer look at the receipts for the “discounted” rain check, I was shortchanged $16 compared with rain check provided to the other members in my group—the poor attitude, “I [Nick] discounted the rate” makes this place of business even...