Pet Heaven Cemetery & Cremation — Local services in Etna Township

I have been trying to reach someone since December 2024. I have left text messages and sent emails and left messages on messenger and sent a letter in December asking someone to call me. I have never heard from anyone. I sent text again last week and still no response. They didn't do any decorations for Christmas last year either which was disappointing because a lot of people cannot make it to the cemetery. They use to do decorations for the holidays and send out Newsletters and nothing anymore. I don't know why nobody returns calls to people. They have to be receiving the text messages and emails and letters sent in the Mail. I am still trying to get hold of whomever is taking care of the cemetery if there is anyone.

I have sent emails nobody responds. I sent a letter in the mail asking someone to call me nobody never did that was in December. The last two weeks I have sent at least five text messages no response. Left messages on messenger no response. So obviously...

Pet Heaven Pet Cemetery has been the final resting place for my pets - 2 dogs and 10 cats - since 2006. While I always appreciated the availability of a pet cemetery, the improvements since new ownership/management in overall appearance and upkeep, and even more the customer service has been impressive. Joe, the focal point for families, is caring and extremely accommodating to minimize the family's stress as much as possible. In addition. Joe and the cemetery owners continually look for ways to enhance what they offer families. I've particularly enjoyed the gravesite decorations - not just Christmas - now offered. Pictures always provided once completed. Losing a pet is never easy, but made easier when dealing with Joe...

My pet passed away Thursday evening. We wanted to have a service for her and found this place online. It was around 630 and they were closed so I left a message. They also advertised an emergency number to call or text. I texted and left a message with this number also with no response. I again called them the next morning when they were open and with no answer I left another message. I then drove 40 minutes to the location to try and make arrangements. No one there. I called and left another message with no response. I couldn’t and still can’t believe this is how they run their business. People are grieving and cannot even get the courtesy of a return call?! Very unprofessional! Thank you for making our already hard...