RCD RV Supercenter — Local services in Etna Township

The salesman and the buying experience was very good. It was very low pressure and went smoothly. This is 5 stars in my opinion. I purchased a Montana 3791RD Luxury Fifth wheel trailer and added in a Onan Generator as an option.

I also had a hitch REESE 20K hitch installed approximately a week before picking up the trailer to allow time to get the generator parts and installation completed. I think for the price of the installation, a locking hitch pin should be included ensuring a safe, secure experience for the customer versus needing to go out and purchase aftermarket components after seeing how easy it is to remove the hitch.

The trailer: When we picked up the trailer, the walk through was done well and the individual took the time to walk through the various features and capabilities. (Until you do "all the things" yourself, however, this is still pretty overwhelming and things go over your head.)

First Use: We were taking the trailer back immediately to live in from the dealer and a couple of things were discovered, that perhaps should have been covered in this walk through.

The shower handle (part that the shower head connects to on the sliding vertical bar) is installed upside down, thus the shower head will fall off in transit. This will need to be completely removed to remediate as it will not flip 180 degrees.

BUYER BEWARE: The RV was tested and holding tanks and grey water were drained before I took the camper home, HOWEVER, the person that drained the tanks decided to leave the BLACK and GREY tank levers completely pulled out and the cap was not installed on the drain. I noticed the cap was dangling before I pulled away from the dealer but did not notice the valves were wide open.

Imagine using the camper over a week, with both valves completely open with only the sewer cap holding everything back. Upon opening the sewer drain, contents came pouring out. Not an experience ANY customer should have to go through. Ugh SHUT THE VALVES before the customer takes away the trailer!!!!! This is a huge disappointment and messy embarrassment that could have been prevented. Of course I should have caught this with another thorough inspection but I expect the dealer should send you on your way ready to camp. Also, in the walk around, there is another grey tank valve that I was told was for units with washers an driers and I wouldn't need to worry about that. NOT TRUE, my unit has two tanks and this was also full of water and was not drained at the dealer after later findings. Suggestion: Let the customer drain the RV, touch and pull all the handles, in the order that is necessary. Don't do it for them and then leave things with valves open and caps dangling. This is super important!!!!

Now for the last bit.....After leaving Ohio, on our maiden voyage, we realized that many things are not tied down and ready for travel like you would think. Our unit has a TV that drops down into a cabinet for storage. This is a great and cool feature, however, we realized that none of the mechanized components are really ready for any journey. The wooden cap that hides the TV from the top once it submerges into the cabinet came completely loose and dented and scratch up the cabinetry. There was absolutely no fasteners to keep the lid in place. Also, the TV was using simple brackets, like in a residence where just the weight of the TV holds it in place. The TV was on the floor, completely scratched, the wooden top had come off, dented and scratch the cabinet and was jammed so nothing would move until some significant tweaking and repair. Also the cable mechanism that raises the TV had disconnected from the pulley and everything quit functioning. This is not the way I envisioned this brand new RV experience would turn out.

I think the dealer should pay close attention in the inspection to ensure that things such as these, function, but also are locked securely for transit. This might be feedback for keystone but I would expect that the dealer would have seen this...

I'm going to write a little different of a review as a visiting client who is in the market.

At the spur of the moment on a Saturday, I convinced the wife that we could spend our day going over to RCD (not too far of a drive) to start getting ideas of what we wanted in a RV and she agreed. (Neither of us know what to expect at all as we're RV newbies). Because of COVID and all that I decided to call in to confirm if we could just stop by or did we need an appointment. She said "come on in we'd love to have you!". Started to get dressed and pack up the kiddos when I received a phone call back from RCD. They wanted to know what time we had planned on coming so they could have someone ready to help us, which I found impressive and very convenient.

When we arrived we were greeted by the person at the desk as well as our Sales Rep Chaz. We obviously informed him that we're newbies, we're there to just get ideas, and if he had other commitments or anything that he was free to leave us alone because we didn't want to waste his time on that day. He happily said "I'll gladly show you around, it's not a problem" (again very impressive).

Since we have no idea what we liked (with the exception of a few details that could be found in anything) we visited all sorts of options (TT's, Fifth Wheels, Class C's, and Class A's. We absolutely fell in love with a particular Class A as it fit all of our needs (bunks, open space, all in one vehicle, 8 seatbelts for the grandparents, etc)..but remember this was a visit to get an IDEA. Chaz did great by explaining each vehicle to us, giving us ideas and options for each one. When he found we were really into the Class A he went above and beyond to list the pros and cons (because there are with any of them), played devils advocate, and kept the responses real (I didn't feel any BS from him). We left there (after hours) feeling great and ready to do some research. We kept in contact with Chaz later in the evening via text as well as on Sunday and Monday.

After spending the rest of the weekend doing more research we still wanted to see more. That Monday AM (at open), we swung by real quick to take a peek at another TT then revisited the Class A for comparison, went home with more notes to review.

We set up a return appt on Tuesday to start to solidify our decision and possibly talk numbers (remember this was a "whim" trip to get ideas, there was no plan to purchase yet). Chaz took us out on a test drive, answered a million questions, and showed us all the features. By doing so it put our minds at ease that this was the option we wanted. We did a little negotiating, and while I appreciate their offer and willingness to listen to our offer, it just didn't work out (yet). We took that evening to think it over and came to the conclusion that we just needed more time to make sure this would work (financially) for our family needs (The RV itself DEFINATELY would work). Chaz was very understanding and thanked us for giving him the opportunity.

While we didn't make a purchase or decision yet, The service I received at RCD was top notch. There was no pressure, gave us all the options to look at and pick from, Chaz let us think for ourselves, and helped us understand what we may like. When we're ready (hopefully in a month or 2), the first person I'm texting is Chaz because he was awesome, treated us with respect, and kept everything real.

::UPDATE:: Here we are a few days later and we just put a deposit down on the Class A of our dreams!

I highly recommend checking out RCD if you're in the market for a new RV or even if you're...

In mid 2021 we were looking to buy our first camper and this dealership is the biggest in the area so we decided to stop here first. We wanted a bunkhouse style camper that could be comfortably towed with a half ton pickup. The dealership in Delaware advertised a "great deal" on a "new" model that ultimately turns out was built to incorrect specifications. Once the flaw in the build was identified the manufacturer ceased production and tried to "clear out" the borderline defective units. The dealership was allegedly told not to sell these units until they could make adjustments to accommodate the design flaws as best as possible but did not do that and sold it anyway. I say allegedly because we were told this directly from the manufacturer's rep but they would not provide it in writing and the dealership initially confirmed it but after further conversations they denied having ever said it.

Being a camper noob I didn't know enough to ask the right questions and bought the unit unaware of the problems that were looming. One would hope that the dealership would have provided an experienced guiding hand and helped us make good decision. That turned out to not be the case. Once we got the unit home the problems became immediately obvious. We took it on one trip and had nothing but issues and immediately brought it back to the dealership the next week with a list of problems we'd run into. Because the unit was less than a month old and under several different warranties we hoped they would have either fixed the issues or realized the major flaws in their sales process that allowed for this to happen and offered an opportunity to exchange it for a different, more soundly built model. As you can probably tell by this review... they did not. After we brought it in we immediately started getting conflicting information from different parties.

The manufacturer rep told us the one location that we initially inspected the unit at was never supposed to sell them. The location we actually bought it from also initially blamed the original location. That location blamed the manufacturer, the manufacturer promised to force the dealership to make it right but once the manufacturers rep and the dealership discussed it without us present suddenly it was "no one's fault" and we were left out in the cold.

We went back and forth several times with both the dealership and the manufacturer who continuously denied our warranty claims. The dealership service rep made up a story about our camper being deliberately designed as an "off road" model and that was the justification for the design flaws. The manufacturer's website and literature made no such claims and ultimately the manufacturer and dealership were forced to walk back this story and say they didn't know where that info came from. The dealership at one point offered to accept it as a trade in, having been used literally one time, for $5000 less than we paid for it. In the end the Pataskala location, to their very minimal credit, offered to provide a different set of camper stairs and a few plastic blocks at their "cost", and a "sucks to be you, here's the manufacturer's phone number go cry to them".

I had no intentions of leaving this review, and was willing to accept this as a very expensive "live and learn" moment along with a concrete "never buy anything from these guys again" stance. However, since all of this happened the dealership's email marketing team has emailed me several times asking me to review our buying experience. Careful what...