I don't know where to begin. I brought my immediate family here, an 1hr north of our home, for a big dinner the evening prior to our wedding, so it was a large party of 14-16. We had 2 good experiences previously, and rated the restaurant well on food and highly on service, one experience including a previous anniversary, so we thought it would be a wonderful local place to bring family who've never been to Maine. We had one of the most awful experiences I've ever had or seen at any restaurant in my life, and literally watched as a server had what looked and seemed like a nervous breakdown. Now that's saying something after working 20+years in the industry. I won't share our server's name, because I hope she gets some help for whatever is going on in her life, because an unwarranted outburst we received is absolutely crazy. Let me start by explaining we ended leaving our server, who did an excellent job throughout the meal, a final tip of approximately $300, on a $657bill so approximately a %50 tip. I think that’s fair, and if we were wealthy, we probably would've given her more. We ate, some people had their criticisms of various dishes and loved others, overall the food was good, extremely expensive, but good. We all decided we'd tip our waitress as best we can, because she remembered our orders accurately without writing them down. Surprisingly they were willing to separate checks, but there were numerous errors with the final check each party received, w/ various orders and drinks repeated and/or placed on the wrong check. As people paid and others waited for for their final check, I came in from smoking a cigarette outside, and during that time saw our server serving at least 2 tables in their outdoor area. When I came back in, she was coming out of the staff area almost crying, so I politely asked if something just happened or went wrong, as she'd been so upbeat and happy throughout our dinner. Keep in mind, 3 of us hadn't even received our final credit card receipt, the one where you write in a tip(we left $40 on check, but another $20cash after her episode) . I won't mention her name, out of respect for her privacy, but she became completely hysterical, accusing us of leaving her only $5 on two checks, that while approaching us with a handful of cash(we gave as tip, as most paidby card). She tried to say we were her only customer of the evening, said she worked harder for us than anyone while shaking, crying slapping our checks down in front of other customers, going back and forth through the dining room and arguing with each member of our party until our family felt so guilty they gave her twice what she deserved, all while I was politely asking her to "take a breath, there must be some misunderstanding, because there's no way we would leave less than %20" She ignored that and lost control to the point of having to be pulled away by other employees, while another server defended her, and tried to tell us we should come back to give her more money the next day. We had other customers who witnessed the scene apologize to us for her awful behavior, a young couple sitting next to us said it was just wrong, and another witness to chaos joked in the parking lot that his family had actually forgot him, because he was in the bathroom(they picked him up shortly later), and even he said how we were treated was just plain wrong. Disappointed, wanted a good memorable experience for our family just before our wedding, and it definitely was, but not...
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