TwistedThrottle.com | Online Store | USA — Local services in Exeter

I visited Twisted Throttle yesterday to have some work done on my bike. It was easy getting an appointment scheduled from last Friday. Dave the service manager scheduled me in yesterday, Weds. Right on time, and very accommodating when I found a DENALI "Super Loud" horn I asked if they would install as well, they were very accommodating in fitting me in! The store experience couldn't of been more pleasant while I was waiting. The staff is very professional, highly motivated (these people love their jobs and are true motorcycle enthusiasts) and extremely customer service friendly. No pressure, well trained and excellent product knowledge and quality product selection! The cafe is a terrific offering, comfortable seating and surroundings, large screen TV if you care to watch (???), great selection of motorcycle periodicals to help pass the time when not perusing the store AND Wednesdays it turns out the staff has a cookout and was good enough to include me with a delicious Gorgonzola Burger! Their customer service, quality product selection, wonderful facility and more importantly "First Class Service Department" will have me coming back here again and again! Though 85 miles from my home (170 miles RT) I'll gladly make the ride! Great service, excellent value, superior experience, a "new gold standard" in the motorcycle world!...

I usually don’t write reviews but I felt that I had to in this case... I drove out to their factory store in RI.. great store , very clean and spacious..... the gentleman “Anthony “ was super helpful,, I really wasn’t sure about which luggage to buy for my new bike . I’m glad he steered me toward the DRYSPEC luggage. From what I can tell, they are quality, heavy duty , well built luggage, I went with the 38L tailbag and the 20L saddlebags... which I think will be perfect... not too big... not too small... The part of the sale that was the best for me was .... Anthony took the the time to help me ,, actually he did all the work, to mount the luggage to my bike. And when we ran into a problem ,, the gentleman that helped design the bags , came out with different, longer , straps to work with the pannier racks on my bike..... to me...... that was priceless, to have the company that makes the bag , help me with mounting it properly,,, if I had mounted it,, I would have been nervous all the way home 100+ miles,,,, that a strap or something came loose ..... nothing budged ..: they did a great job of mounting the luggage. I just wish this store was a little closer to me because I would give them my business for all my bike maintenance. Thanks again guys. ...

Put in a web order for a pair of upper and lower crash bars for my bike. At the time the website stated that they had the parts in stock. 3 days later I get a tracking number showing only 1 of the 2 items I purchased. I emailed to find out what the problem was and after another 3 days I got an email stating that it is out of stock and won't be in stock for another month.

Why wasn't the website accurate with whether or not it was in stock? Why wasnt there information regarding a delay at time of purchase? Why did it take more than 3 days for a response?

When I called the Customer Service Rep was very callous and unapologetic, simply stating its out of stack and I am just gonna have to wait.

Waste of time and poor communication.

I am not confident with this group at all and very disappointed with how they handled...