ATR Performance — Local services in Fairmont

I have one star because I couldn't give 0. Has nothing to do with the business itself , rather the attitude I got from an employee that works there. I looked on my receipt for his name, and it's not there, nor did he introduce himself in any professional manner but it's the short younger looking bald guy that works there. Purchased an AR 15 and a red dot scope for my son and he didn't so much as offer to install it for me or grant me one more minute of his time to show me the operations of the equipment I had purchased which tallied up to almost $600. Got the equipment home installed, couldn't get the red dot scope to come on. I took it back and tried to return it, and he told me they don't do returns on optics but he would do it with a $20 restocking fee. I elected to mess with it a bit for $20, so I took it home, replaced the batteries and still couldn't get it to work. Seeking advice from my friends and family in law enforcemtnt I was told it was inferior equipment. Took it back again and this time I got a younger loud spoken gentleman with a beard that was super helpful , actually put thought into what I was saying the problem was and showed me how to operate it. All the confusion could have been avoided if the guy that sold me all the equipment would have taken two minutes , shown genuine empathy , and fixed my problem before it became a problem. I have worked in and around a retail most of my life, managed new car franchises and rest assure, I have fired many men with the same non caring attitude as this salesman displayed to me. My wife, also in retail in a leadership role immediately commented how badly he treated me after we purchased from here. We both were looking for a place like this to shoot our guns, buy ammo, etc. , unfortunately we...

I had heard that this guy was rude and overpriced when it came to ATV repairs, but as he is close to where I live and pretty much the only game in town, I decided to give him a call anyway. When I called, he didn't identify his store, only his name, so I figured I'd gotten the wrong number. When I asked if I'd reached ATR Performance, he sullenly answered yes and demanded to know who I was. A customer, genius. From that point he continued to be unhelpful. When I couldn't tell him the model of my Suzuki (14-15 years old, bought it second hand for farm work, no papers), he basically proceeded to tell me to take a long walk off a short pier, because he couldn't help me. I began to ask "What if I bring it in for you to look at?". I kind of figured if this guy really knew what he was doing, he could look at it, at least and perhaps tell the model. I guess he's not that good, and after listening to his condescending tone of voice, I told him that he'd lost my business. So, in case this wonderful and socially intelligent person ever reads this: 1.) When you answer your BUSINESS phone, answer it with your store name. 2.) When someone asks for your help, especially within the specialty of your store, you say YES, and then find a way to do it. 3.) Don't assume the person calling you is an expert. He probably wouldn't need to call you if he was. Talking to a customer like he's an idiot does not magically instill your knowledge...

Took in a wheel and new tire for mounting and balancing for my klr650 motorcycle after struggling to install it myself. They charged me $50.99 plus tax. Oh well, they should know what they're doing, I was tired of dealing with it. Four days later I return to pick it up, they also struggled to get the bead seated. They said they finally got it, so I took it home. Checked the air pressure and it was over 100 PSI! I can't run a tire on the road that high so I let it down to running pressure of 25 PSI only for the bead to slip off again. I took it back only to be told I must have a defective tire. Frustrated, I went home and went to work on the tire again myself. I found that the valve stem of the tube was not installed through the rim strip hole but to its side, this caused the rim strip to get under the bead. Once I corrected the problem the tire bead went right into place at normal pressure. The tire was not defective! My biggest problem is they should have been honest and just told me they couldn't get it instead of trying to pass off an...