Pleasant Ridge Manor — Local services in Fairview Township

I initially gave this place a positive review because it seemed that our concerns were taken seriously. I don't doubt that there are employees there who treat the residents as they should - with respect. But there are also people there who have no business caring for vulnerable people and who are mentally and physically abusive to those in their care. And you just don't know who your loved one will get. I'm also seeing that because the patients are in such vulnerable states, their negative experiences are frequently dismissed because they're not in a position to be believed when it becomes their word against a badly-needed employee who denies an incident ever took place. If this happens to residents who still have their faculties, I can only imagine what happens to patients who don't. The way some residents are treated by some of these employees in front of visiting family is a far cry from how they treat them when they think no one is watching. On more than one occasion a member of my family witnessed an employee acting out against a resident in abusive manners. If you have a choice in where you place your loved ones, I recommend looking elsewhere before settling on this place. It's a sad state of affairs when we have elderly that are treated like a throw-away population - especially when they don't have the resources to get care from people who will treat them...

While it has been some time since my father was placed in the home, my opinion remains the same. Unfortunately, he was sent here during Covid, so myself and my mother were unable to check up on him as often as we would have liked. But during our few visits, we were less than impressed. Many of the patients appeared to be neglected. My father was one of 9 patients within the week who died from Covid. They had to get the National Guard involved because of it all. There was urine all throughout the facility. Patients who needed one-on-one help went without. Nurses were rude. My dad went without his glasses, which caused additional problems with his psychosis. I could tell he was often in pain, but he was ignored. I would NEVER recommend sending a loved one here. I have to spend the rest of my life knowing that my father and his needs were neglected during a time when he needed...

My sister moved to Pleasant Ridge Manor in August of this year after a sudden and extreme mental health transition. I have been so impressed by the nursing staff. They have consistently shown patience, warmth and great care with my sister. They have seen through her behavior to her intelligence and have gone out of their way to find ways to connect with and comfort her. They offer anecdotes about her activities which help me understand what the day brings for her. I have no previous experience with nursing homes but I feel confident that my sister is safe and well cared for. In addition to the unit nursing staff, the unit clerk, the clinic manager, the social worker, the AHN NP, the activities coordinator, the medical scheduler, the admissions coordinator have all been helpful and responsive. As I live hundreds of miles away, it’s been a relief...