Goodwill Industries of North Central Pennsylvania — Local services in Falls Creek

Like many other people that wrote reviews, I also purchased an item via Goodwill auctions (3 vintage magazines) for around $20 or so. What arrived was a 4-pack of Calvin Klein underwear. Just to add some context here, I NEVER buy underwear online. There's one store where I buy underwear and I drive there and buy them in person.

When I reached out and said that someone there must have made a mistake and sent the wrong item, I was rudely and defensively told that there was no way they made this mistake and that I must be mistaken and/or lying. They asked me to send pictures of the packaging and the underwear (as if this proves anything), which I did. Then they responded with "the package says 8.4 lbs, there's no way that a 4-pack of underwear weighs 8.4 pounds" as if that somehow proves that they didn't make the mistake. Because my original purchased items (3 vintage magazines) surely wouldn't weigh 8.4 lbs either. Hmmmm.

Whoever responded to my inquiry about my missing/wrong item should be fired immediately - their rudeness and lack of customer service is unforgiveable and unacceptable. From what other reviewers are saying, this sounds like an ongoing issue involving multiple "mistakes" with shipping and possibly theft.

Update - I spoke with the manager that handled my transaction and shipping dispute and they actually apologized and gave me a refund, which I accepted. I just hope they treat people a little better...

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