Taking care of clients is easy when everything goes according to plan, but the true test of customer service is how folks react when things fall apart and I’m here to say that these guys go out of their way to make sure their customers have a fantastic experience!
I recently had a tonneau cover installed and wasn’t happy about some of the aesthetic aspects of the installation. Nothing was wrong in terms of the installation, I just wasn’t pleased with how it came out. They could have easily just told me to go kick rocks, but instead took the time and energy to make it right even at their own expense. Chad, Alex, Dan, and the rest of team are all amazing and went above and beyond to fix the situation. The honesty and integrity they displayed are uncommon these days and I am deeply grateful for everything they did on my behalf. They fixed the issue and I couldn’t be happier with how the cover now looks on my truck.
Regardless of what brought you to Leonard, know that you are in great hands with a team that puts making sure you have a great experience above all else. As an Army Veteran, if you’re a vet or on active duty I highly highly recommend trusting these guys to take care of you. They earned a customer for life with the way they took care of me. If the true test of customer service is how a business reacts when things don’t go according to plan, they passed with flying colors. I look forward to doing business with Leonard for many...
Read moreI have to give a big shout out to my boy Brad at Leonard Buildings & Truck Accessories in Fayetteville! I recently purchased a new 2019 Dodge Ram Power Wagon which was epic within itself. This is my first truck and so in order to get it just right, I did a little research to find the best truck accessories authorized dealer in the Fayetteville and surrounding area. Honestly, I had stopped by Leonard's the day after purchasing my truck to see what they could to do for me. They welcomed me in with no delay which was quite comforting. At first, I was a little hesitant to stop into the shop because of the location being off of Bragg Blvd; however, I did and I'm so glad. I have always thought that if I wanted the best deal, I would have to travel out of the local area to find a no hassle and honest authorized dealer to reassure me that my needs were being put before the seller. Well everyone, I'm very impressed with so many aspects of the team at Leonard's. Each time that I stopped in, the staff was friendly, courteous and attentive not to just my needs...but to everyone there. Lastly, it was good to see the different types of customers that were stopping in. Young military, older veterans, women & men...etc. Brad, thanks again for taking time to show me the pros and cons of what would compliment my truck. Indeed, I'm definitely a customer for...
Read moreSometime around 2019 these guys installed the reverse back up alarm in my GMC truck (beep beep thing). It was phenomenal and every time I combat parked the alarm would sound off and people would look around thinking it was a utility truck, naw bro, safety first. Shortly afterwards, my truck at a complete stop, was rear ended by some jackmule on Cliffdale from texting and driving. His insurance paid all the damages, not my problem. Years later, my kid and I were rear ended again in Sanford, in the same truck, from a guy that was texting and driving. Godamnit again. His insurance paid for everything approximately $20K. My truck's tougher than a two dollar steak (not made in CHY-NAH) and I was back on the road again in a month. So recently I returned to Leanords and asked if they could install safety amber and white bumper flashing lights on my truck, of course they did! Hoping it helps prevent being rear ended again. It looks like a utility truck while driving now but I don't care because I hope the flashing lights help prevent another accident. I was satisfied with both the reverse signal thing and the flashing lights 100% job well done. Please don't text and drive. Anything truck related, call these guys and they'll hook it up, guaranteed your truck will roll out their shop hotter than the...
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